Caliber - Anaheim Hills
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Good friendly service. Serviceman was very helpful and put my worries at ease He doubled checked everything.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very helpful, Great communication keeping the client updated. Carwash ready for pick up! Thank you!
My Experience - 5.0/5.0 -
Caliber Collision employee were very helpful and communicated effectively with each step of the process of an auto claim. The front office clerk was courteous and made the paperwork easier than expected. The claim adjuster was supportive during our first experience having to deal with an auto shop. My vehicle had minor repairs that were done within a week. I was surprise to see that the car was washed on the outside and vacuumed on the inside. They truly went above and beyond!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a great experience: quick and easy drop off, great communication throughout the process and quick service. I would highly recommend their services and talents to those in need.
My Experience - 5.0/5.0 -
The gentleman was kind and efficient, kept me posted took very good care of me and my car it’s looks wonderful. The whole staff was very nice I would definitely be an advocate for your organization Thanks much
Likely to Recommend - 5.0/5.0 -
I would definitely. Recommend your organization
Repair Quality - 5.0/5.0 -
They were very professional,kind and did a great job of repairing my car. I couldn’t have been hair. I believe my representative was exceptional
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and repairs were done quickly.
Likely to Recommend - 5.0/5.0 -
We are repeat customers (unfortunately), and have always had great service.
Repair Quality - 4.5/5.0 -
The repairs look good. I can tell things don't line up exactly how they were but I understand it's difficult to get it just right.
Customer Service - 4.5/5.0 -
Customer service was fantastic! Kyle was very communicative throughout the process. I had to wait 20 min for someone to help me when I was dropping the car off even though I had an appointment.
Likely to Recommend - 3.0/5.0 -
The repair time is too long. The communication was not the best and came out missing the tint on my window.
Repair Quality - 3.5/5.0 -
Most cscratches were removed but I still see a few left on the car. I also noticed the tint was removed from my car and was told by Caliber collision I would need to file a claim with my provider to get this fixed when they were the ones that messed it up. Also it took about 3 weeks to get my car back when all it had was scratches. How does removing scratches take this long??
Customer Service - 3.5/5.0 -
It was ok. Like I said all I came in for was scratches and came out with a tint on my window missing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service and constant communication- car turned out great
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Poor service and poor communication equaled a huge delay in the repair time. A 2 week job turned into a 5 week delay that is simply unacceptable. It was only then when I made follow up phone calls about the status of my vehicle was it then a solution or an attempt at customer recovery did the shop try to help the situation. I had to call to initiate any further action instead of a proactive response. This 3 week delay caused me to pay extra in rental car fees that could’ve been avoided.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Team was great. Communicated well with timely updates. Vehicle was ready sooner than expected. Would recommend them to others!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and very good at keeping me informed.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and repair. Thank you
Customer Service - 4.0/5.0 -
Exceeds expectations. All were kind and helpful