Caliber - Argyle

4.9 (1,508reviews)
97%
8135 Gateway Drive,  Argyle,  TX  76226
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,508)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent and proactive updates throughout the repair process via texts, calls, and app notifications. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new or even better than before accidents. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of the promised date. The professionalism and friendliness of the team were widely appreciated, making stressful situations feel seamless and easy. A few customers noted areas for improvement directly from their experiences, including occasional front desk interactions that felt unwelcoming, isolated cleanliness concerns with vehicle interiors post-repair, and rare instances of missed communications or incomplete repairs at pickup. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... to end Caliber personnel was welcoming and polite. Extremely professional and friendly. They made sure I understood all processes and was on board with every move. I ..." Read more
"... who talked to me in the beginning, to the mechanics they were professional, nice and Johnny on the spot! They kept me updated as they progressed. They did ..." Read more
"... before estimated completion date and looks amazing. Everyone I dealt with was extremely polite and knowledgeable. I would absolutely recommend caliber collision Argyle ..." Read more
"... secure about the situation this wreck has put us in. The level of customer service was outstanding." Read more
"... individuals working at this franchise were outstanding. Best body shop experience ever. So kind and friendly. Seamless experience." Read more
"app works great. 4 days early. Faster than expected and great communication."
"Constant communication. Earlier then expected. We are very impressed by the service Caliber provided for us. Being senior citizens we ..." Read more
"... Caliber did a great job, but they. Took it in quick and returned the vehicle way ahead of schefule. As long as other drivers keep running into our vehicle ..." Read more
"The only bad thing I can say is that my timetable for my car was delayed due ti damaged parts being recieved. Everything else was perfect and my ..." Read more
"Originally told us about two weeks but probably took around three weeks. This was over the Thanksgiving holiday so it was ..." Read more
"I was kept informed through every step of the process and any questions I had were answered quickly. I appreciate ..." Read more
"Great communication throughout the repair process and they made everything easy from start to finish."
"... Thursday. I reached out on Friday for an update. So never got the promised communication on Tuesdays and Thursdays. I had to reach out about the progress." Read more
"Very little communication and it took a long time to get my car back"

Likely to Recommend

Repair Quality

Customer Service

After we agreed on pricing and I dropped off my car, I was then told by email that the price was going to be higher. I didn't think was fair. We pushed back on this and didn't have to pay more, but I didn't like being put in that position when we had all agreed on a price for the work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The only problem I have is my codes won’t zero out so I can get my car inspected

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great repair done quickly

Customer Service

Excellent, car rental was brought to the location

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed and thankful that my vehicle was able to be repaired completely to my satisfaction. Thank you very much.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Denise made the process seamless and pleasant.

My Experience

Y'all have really great customer service. I would definitely use you again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Denise and the Caliber did a great job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did good work and in a timely fashion.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the people were fantastic and professional. Repair looks like new. The clean car was great as well.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Andrew and the rest of the team at the argyle location were incredibly kind and helpful. They explained everything very clearly and made what was an awful situation entirely more pleasant. The updates were thorough and frequent so I never worried about where my car was or how long the wait would be. They truly are lovely people with incredible expertise.

Customer Service

Everyone was so kind and made a very panic inducing situation very easy and smooth

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looks as good as new!! Thank you

Likely to Recommend

Repair Quality

The car looks brand new; like nothing happened.

Customer Service

Everyone was extremely professional and straight forward.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was efficient, effective, and professional. Will come back anytime

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I would absolutely refer people to Caliber. I avoid the dealerships as much as possible, so I was very thankful that I used caliber instead. If I had taken this to a dealership, it probably would’ve been three weeks before I got my car back and they would have been calling me daily, letting me know I needed to move to a newer car. I hate the hassle that I get from dealerships. Caliber made this is seamless as possible under the circumstances.

Repair Quality

Andrew did an amazing job for me. He took the time to explain everything thoroughly. He told me normally it would take two weeks from start to finish. I explained why I really needed my car back as soon as possible. I dropped my car off on October 9 and had it back by October 14. They more than exceeded my expectations.

Customer Service

I contacted Brian Bradley, regional director and he told me Stephen the GM at Argyle location would be reaching out to me. Within 5 minutes Stephen reached out and had me scheduled. Then he reached out to me and told me they could get me in earlier and that Andrew would be handling my repairs. They set up my rental car and had enterprise on site to take me to my rental car. They made the process as seamless as possible. Everyone was wonderful to work with from start to finish.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great service and communication about vehicle. Very efficient and fixed my vehicle quickly

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Denisse and team were amazing. End to end a great experience. She kept us informed every step of the way and we had no concerns the car was being cared for appropriately.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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