Caliber - Arlington Rx
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic service. Extremely professional staff. The car looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
very professional and responsive team. wonderful to work with. thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good service, I like they keep updating car repair status.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Had a few things that needed to be addressed after the repair.
Customer Service - 5.0/5.0 -
Incredible customer service.
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the outcome of the repairs to my BMW. I especially twelcomed he professional discipline and reassurance of service manager Maira Oliva. This was my second experience with Ms Oliva, the first time was with a previous BMW. It seems the new organization is maintaining a superior level of team service with high marks in the results. As we all know, it means the world to a customer and his favorite car. - Luis
My Experience - 0.0/5.0 -
For the most part everything went well and I was satisfied. Unfortunately there were a few items that should have been caught and corrected by the quality control persons. Things like grease marks on the head liner. The Headliner not returned to its proper installation and fit. Paint next to the area being repaired got scuffed up but wasn't fixed prior to delivery. Once pointed out, it was taken care of promptly and professionally. The various people were courteous and understood the shortcomings of quality control.
My Experience - 0.0/5.0 -
Lots of friendliness from staff. But long delay(5 days for a 600 dollar job with minimal body work) and ridiculous job of final wash and clean that required a redo. Definitely not the shop I've been used by for several years and will not use again.
Likely to Recommend - 1.5/5.0 -
See previous comments. Was not a pleasant/stressless process, however they were very nice towards the end of the process. They accommodated me with a rental car as well as cleaned my car, but this was only towards the end of the process.
Repair Quality - 3.0/5.0 -
The quality of the repair was good. I got it back in good condition, with minor scuffs on the headlamp. I was not satisfied with the amount of time this took as well as the customer service for the majority of the service. Car seems to run like it was before, however the wheels seem to be making a noise. Not sure if this is related to the repair or not.
Customer Service - 1.0/5.0 -
See previous note. The customer service was very poor at communicating to the customer. They did provide a full detail and filled the tank, but that doesn't make up for taking over 6 weeks. It seems like there were days nothing was accomplished.