Caliber - Arlington Rx
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The staff, were extremely professional, and friendly. I would highly recommend your services. Tom
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My Fiat's airbag warning light was on when I received the car. It was sent to Curry for repair that could not be done, to another place, and tomorrow it is going to a Fiat distributor repair shop. I'm disappointed that no service person noticed the light on the dash when they moved the car after repairs and paint! I mentioned to them too that the brakes did not feel right and I was informed they hadn't touched the brakes. Something has happened though because the brakes were no squealing or thumping when the car was brought in to the shop. Myra's been a pleasure to work with in getting assistance.
Likely to Recommend - 5.0/5.0 -
My experience is positive.
Repair Quality - 2.5/5.0 -
I will be in contact with Caliber on Tuesday. I discovered my arm rest was broken after I retrieved my car.
Customer Service - 5.0/5.0 -
Myra was again very helpful, the service people are polite.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already raved about the excellent work Caliber did I social media.
Repair Quality - 5.0/5.0 -
Outstanding work. Caliber exceeded expectations by not only fixing the damage done to my car but also by touching up the rest of the front bumper. My car looks like new. Superb craftsmanship!!
Customer Service - 5.0/5.0 -
Friendly, cheerful, and knowledgable Customer Service Rep. I forgot the girl's name, but she was fantastic to work with!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They completed the repair quickly and kept me updated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They cared a lot about pleasing the customer. Although I had to go back to caliber collision they responded quickly.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone I dealt with was professional and pleasant. Myra was the main contact point and she was wonderful to deal with. The quality of the work was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The engine light was on when I picked it up, but they closed right after, so now I have to wait until Monday to bring my car back and who even knows what's wrong. I would have thought the "quality assurance" the team was going through that I got messaged about would have found that. I've been a customer of caliber for 3 accidents now, and I think I will be finding a new shop. Until now, it's been great.
Likely to Recommend - 0.5/5.0 -
read previous comments.
Repair Quality - 0.5/5.0 -
Well, I picked up my car, and by the time I'd driven about a block, I noticed the "check engine" light come on. I called, but they were about to close for the weekend and said to come back Monday. Awesome, late for another day of work and no car for the weekend since I'd returned the rental when I picked it up. Then Monday, they try to tell me that "the wires had come lose when I left the lot"...okay...well, about an hour later, I finally get the real story, and it had nothing to do with wires coming lose. I've used Caliber for 3 accidents in just over 2 years. Never again. There are a lot of things that would have made me stay as a customer after the issue on Friday, but blatantly lying to me was not one of them.
Customer Service - 0.5/5.0 -
see last comment
Returned Clean
Likely to Recommend - 0.5/5.0 -
The customer service experience that I had has made it so that I will not use Caliber again. I would recommend my friends against using this company. I felt unsure and worried about my vehicle and the hands it was in for a month.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
My consultant, Margery, was the most infuriating part of this experience. The first two times I called to check on my vehicle she asked me if I was sure caliber had it because she couldn't, "find" it. This took a week to fix, a week of my car sitting on the lot. Then I called to voice some concerns I had regarding this and she hung up on me. She disregarded my concerns at every turn and disrespected me as a customer. The repairs on my vehicle are wonderful but Margery has made me never want to use Caliber again. You can thank Myra for keeping me sane. I had to call and literally say, "give me anyone but Margery" to get someone, Myra, to actually help me with my vehicle. I am still beyond livid.
Returned Clean
My Experience - 5.0/5.0 -
Thanks a lot, car looks great, appreciated the consistent communications effort!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional. Appreciated the email updates, Overall experience quick and easy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks for all their hard work. They did a nice job on the damage. However, when I picked the car up after I got off work I noticed a dent near my door handle that was not there when I brought it in. It is on the opposite side of where the work was done. How can this be rectified? Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work was done quickly & with very good results. The people in the office were efficient & friendly. I also appreciated the progress updates sent by email. Great job!