Caliber - Arlington VA
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very thoughtful and personal service! Excellent - explained everything, got the rental car and took care of everything! Great service! Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Everyone we dealt with was very friendly. Our vehicle was returned with a tool left in, however, and grease/fingerprints inside.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Courteous and professional staff. Thanks for keeping me informed and updated during the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Battery died a day after picking car up. However it was fine prior to wrecking it. Mechanic says (after calling to ask about it) that it was dead when he got the car and he had to jump it. I feel like the battery should have been replaced during repairs. Apparently someone left something on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The areas that most impressed me were: receiving progress emails, high quality of front desk service, and being able to pick up my car on Sunday. These obvious examples of excellence in customer care give confidence that repairs,are also of the highest quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Looks good so far. Still early.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
of course!
Repair Quality - 5.0/5.0 -
great work
Customer Service - 5.0/5.0 -
great.follow up and communication after a rocky initial start back in July. great way to make up for it
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Work done to body was fine but when I picked up my car the battery was dead. Now I have to have my battery replaced.
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
I appreciate the proactive updates without me having to call and ask.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Love the text updates. Also very appreciative that Kyle kept me in the loop in addition. And, the repair was finished 2 days before the estimated date - very pleased with Caliber and will use you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Would be a 10, however the car was not thoroughly tested prior to picking it up. When the vehicle was picked up, a transmission error was present on the central display. Caliber did take the car to the dealer and had the transmission reflashed which got rid of the warning, but this caused us unnecessary delay and a further week of rental car (which was covered by insurance).
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thanks for returning my vehicle to pre-accidental condition. Kyle provided awesome customer service throughout the entire process!