Caliber - Ashland

4.8 (3,452reviews)
96%
12210 Washington Highway,  Ashland,  VA  23005

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,452)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a top strength, with frequent text and phone updates keeping customers informed at every stage. Timeliness is widely appreciated, as numerous customers received their vehicles ahead of the promised date. Staff professionalism, friendliness, and attentiveness are repeatedly highlighted. Some customers noted areas for improvement, including inconsistent proactive communication, occasional delays without timely notification, and a few quality concerns such as paint mismatches and missing parts at pickup.
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"... job in restoring my vehicle back back to normal. Amazing repair team and amazing Service Staff!!! I highly recommend this repair shop." Read more
"I have had work done on my vehicles and I always have and always choose Caliber because of the customer service and quality of work. I have never been dissatisfied with my vehicle after ..." Read more
"... was off the charts regarding my vehicles repair. Absolutely outstanding customer service." Read more
"So good they even vacuumed my car and took out my trash! 1010!"
"Excellent customer service. Turn around was faster than expected. Work done looks great. Will definitely recommend Caliber Collision to everyone."
"My experience with you all was the best. I was well informed every step of the way and my car looks amazing!!! Job well done."
"Poor communication; however, always friendly."
"... exceeded. The process was smooth and comprehensive, and the communication was detailed and easy to follow and participate in. Caliber Collision operates a great program." Read more

Likely to Recommend

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Customer Service

My Experience

The wires to my backseat baby monitors wet severed at some point at Calliber Collision and now my cameras will not work and need to be replaced. The cameras were used on the way to drop off so they were intact at drop off.

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I’ve already told my neighbors what a good experience it is

Repair Quality

Customer Service

Returned Clean

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Only thing keeping the score from a 10 was the length of time 22 days for the repair to be completed. I was told upfront, but it was long.

Repair Quality

Customer Service

Good communication

Returned Clean

My Experience

Derrick and team did a professional job on my vehicle

My Experience

Derrick was a blast to have as my technician, he went above and beyond with my repair and I am very grateful for the hard work he put in

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Repair Quality

Customer Service

Returned Clean

My Experience

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My Experience

Good experience.

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Repair Quality

It look great and drive great

Customer Service

Finished date change

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My Experience

I had no hesitation to have my rear bumper replaced at Caliber. Armad, my contact person listened and took care of every detail l requested.

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Customer Service

Poor communication; however, always friendly.

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Returned Clean

My Experience

I so appreciated the daily texts. I am so pleased how the final product turned out. The car is oncec again looking smooth:) Thank you for a positive experience, and I will certainly recommend Caliber Collision!

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My Experience

Great communication, and great results overall!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean