Caliber - Austin - Bluff Bend
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very lovely staff, quick turnaround
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
2 small things that were not completed on my vehicle
Customer Service - 5.0/5.0 -
Good communication
Returned Clean
My Experience - 5.0/5.0 -
Yes everything looks great. If I have any problems in the future they ensured me to contact them for questions!
My Experience - 0.0/5.0 -
Over the years we’ve taken our vehicles to Caliber many times and have always had a great experience. This was very much not the result this time. Our service advisor, Raunel Lopez, was a large part of the problem. We were told at the beginning of our repair that we would receive a phone call each Tuesday with updates on the repair process. We did not receive these updates. We only received the blanket automated message from Caliber. We were given the date of September 25th as our completion date. On this Friday morning I was told the car was being put together and would be ready that day. Looking at the Ford app on my phone at that time, the car’s electric location system was not even put back together as it showed my car in the middle of the ocean. We received a text after closing that Friday that our car was completed. On the following Monday I called to schedule a time for him to bring the car to the Leander location to meet him for pickup. We were also told by him at the beginning of repairs that the car would be brought back to the Leander location (where we dropped it closer to home) so that we did not have to drive into South Austin. On the date of pickup Raunel made it seem that this was an inconvenience because “it would be better to pick up at the Bluff Bend location in case anything is wrong with it.” Very glad we did not listen to this and insisted the car be brought back to Leander because on his drive back the tire pressure plummeted resulting in him having to take it to Discount Tire and the engine light also came on on this drive. We were flabbergasted when we walked up to our car. It was not only completely filthy on the inside with white footprints and handprints covering the entirety of the vehicle. (This was not left in the car at drop off at all). But the two passenger side doors that had the repairs on them would not close all the way without excessive force to close them. We were told by Raunel that this was completely normal with the new door seals they put on. It felt as if the door was going to fall off the hinge upon opening and was not securely on. The door when slammed shut was also not lined up with the body of the expedition and went more inward. We’re were also told this was completely normal. There were still marker writings on the front lights of the car as is normal with cars in the repair process, but is normally wiped clean upon giving the car back to its owner. Not in this case. We promptly told him we would not be taking the car with us that day and it needed to be fixed. This was met with a scoffing laugh as he did multiple times when we expressed how upset we were that this was how we were receiving our car after almost a month of repairs. We spoke with the manager Jeff who was not much help in the situation. He told us that the car would be taken back and fixed, would be detailed and a full tank of gas. Also was told by Jeff that the engine light that came on was merely because of the tire pressure and they had gotten that cleared. The engine light came on because of something with the emission system on the car as I screenshotted on the app. And know enough about a vehicle to know they the engine light does not come on when tire pressure is low. Felt very belittling. Wednesday we were given a call that the car was ready to go. At this point I gave the phone to my husband to speak with him as I was tired of receiving the scoffing condescending laughs. There’s more but out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Greatest
Repair Quality - 5.0/5.0 -
Greatest
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality communication throughout the process and keeping me up-to-date. No surprises through the process, everything was clear and expectations set up front.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and no unexpected changes
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied on the team I had working on my vehicle and I would like to give the most thanks for the one was giving all my updates mostly everyday on everything they did and a customer loves that so yea great job and thanks a lot Calvert Colision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Raunel was great and very friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was courteous, and the repair was great. Highly recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I appreciate the check ups and updates. There were times when I had to call and receive an update. But Raunel certainly followed up as soon as he had additional details regarding my car. My only reason I’m giving a 9 is due to the interior. My floor mat, arm rest and siding had dirt stains. A paper mat was left on the passenger side but not drivers side. It didn’t make sense to me.
Customer Service - 5.0/5.0 -
Raunel was quick to give me updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The estimates were very clear, the repair was done quickly and having the ability to talk directly with the mechanic was terrific. Jorge renewed my faith in having a caring, honest mechanic. I requested he look at my headlights, he verified there was a problem recommended replacing both with sound reasoning, so fixed that as well. delivering the car back to me and returning my rental was a bonus. A positive experience all around. Many thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jorge did an amazing job with my repairs and I will fully recommend him and your shop to others in need of a good repair job! I couldn’t be more pleased!