Caliber - Austin - Bluff Bend

4.8 (3,611reviews)
97%
11011 Bluff Bend Drive,  Austin,  TX  78753

In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,611)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and impressive timeliness. Many highlighted the exceptional professionalism and dedication of the team, noting that repairs were frequently completed ahead of schedule. Customers appreciated receiving regular, detailed updates throughout the repair process, which helped reduce stress and build confidence. The quality of repairs was widely celebrated, with numerous customers remarking that their vehicles looked brand new upon return. A few customers noted minor issues such as misaligned parts, paint concerns, or delayed timelines, reflecting areas where customers felt improvements could be made. Overall, the experience was described as seamless, professional, and customer-focused, with many expressing strong intent to return and recommend the shop to others.
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"... brand new, the communication, the promptness, and the quality to detail is unmatched. I will be bringing all of my vehicles to this exact ..." Read more
"... satisfied with the service at Caliber Collision. Excellent work, very professional team, and outstanding customer service. I highly recommend this company 100%." Read more
"... They worked on my Tesla and did a phenomenal job—everything came out perfect. The car looks like it just came straight out of the showroom. The advisor was amazing—very helpful, professional, ..." Read more
"The wheel liner wasnt fastened at all and there is a part that was replaced thats not the same color as factory ones white and one is black. The parts are not lined correctly ..." Read more
"Another great experience with your shop. Thanks for getting my car done so quickly."
"... work appears to be good. My only complaints are that the completion estimate was off and was moved 4 times, and the paint had a run in its surface that the ..." Read more
"My truck was completed phenomenally faster than I ever expected, the job was amazing, and the service advisor kept ..." Read more
"Good quality on the repair, the only problem was the timing that was not able to be commited"

My Experience

Likely to Recommend

Repair Quality

I am very satisfied with the service. I received updates as parts arrived and my repairs were well done and in a timely manner

Customer Service

The customer service was very helpful and patient

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Repair Quality

Good communication, nice people, fast service

Customer Service

Returned Clean

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Alex was very communicative!

Returned Clean

My Experience

Alex went above and beyond to make the entire process as smooth as possible. He was incredibly helpful in getting us a rental car quickly through Enterprise and kept us informed throughout the entire repair process. He consistently communicated updates about the car and made sure we knew what was happening every step of the way. Alex was thorough, professional, responsive, and genuinely went the extra mile to make sure we were taken care of. We truly appreciate his excellent customer service and would highly recommend him to anyone needing assistance.

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My Experience

I like the way they communicate make sure everything was done. Make sure the customer as me was satisfied. I love the word it was done four days ahead of time so that was extremely good to give me back in my vehicle.

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Repair Quality

Love the work that they done very satisfied. Customer would definitely recommend every anyone to go to this location.

Customer Service

My Experience

I appreciate the care and meticulous effort that Caliber’s people put into repaing my vehicle.

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My Experience

Repairs look excellent! Paint it’s matching perfectly! Thank you to all the team that helped! Thank you Jorge for all your good service!

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Returned Clean

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Absolutely will recommend.

Repair Quality

Manny was fantastic with his updates on what was going on several times each week.

Customer Service

Very satisfied. Manny always made sure I was up to date with what was going on with the repairs.

Returned Clean

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My Experience

Jorge was incredibly helpful and professional. He really helped us when we needed it and we really appreciate him. Thank you!

My Experience

I will give them 10 out 10 experience from the reception to Mr manny very respectful welcome,thank you caliber collision

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Returned Clean

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Especially will be using you again, if needed. Great job and get service.

Repair Quality

Jorge, was great! He informed me every step of the way on my car repairs. Best experience compared to my last place’s, I took my car too.

Customer Service

Everyone was great, especially Jorge!

Returned Clean

My Experience

Very friendly service from everyone here.

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Would recommend to everyone!

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Returned Clean

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