Caliber - Austin - Mcneil Dr

4.8 (7,693reviews)
97%
6819 McNeil Drive,  Austin,  TX  78729
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,693)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with customers appreciating daily text and phone updates that kept them informed throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often surprising customers with early completions. The team was widely recognized for professionalism, friendliness, and going above and beyond. A few customers noted areas for improvement directly in their feedback, including better advance notice about trunk clearance before repairs, more proactive communication during delays, and thorough final inspections before vehicle return.
AI-Generated from reviews written in the last 12 months
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"... courteous, and kept me informed every step of the way. The quality of the work was outstanding. My Tacoma looks great, and the repairs were completed ..." Read more
"... repairs ahead of schedule, but when I got my car back, it looked even better than before the damage—like brand new. What really stood out was their customer service. ..." Read more
"Way faster than expected and repair looks great."
"Thanks for the shinynew bumper! All work was done with quality and attention. All employees that dealt with me were courteous and ..." Read more
"It was ready before expected, on Christmas eve which was a delightful surprise"
"The repair is flawless and they even cleaned up the interior! Plus they finished ahead off schedule!"
"Beautiful work done on the car. Communication on work progress was stellar. Insurance handling was seamless. You all have a very ..." Read more
"It was a couple of days late."
"... works on my vehicles, this was a pleasant surprise. The portal allowing visible updates along with the calls and texts from the team, made the experience far ..." Read more
"... car. My car was returned clean inside and outside. I was texted progress on the work. This reduced anxiety about my car. Thank you" Read more
"... the repairs were delayed and the timeline extended. Communication felt rushed and last-minute." Read more
"Slow work and text communication with increased costs with every estimate"

My Experience

The car looks great and so far so good that everything is running well. Andrew L. was so good to work with. He kept me up to date and was so very helpful and extremely professional. Savanah at the front desk was very good too.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My go to guy, Lynn, was awesome. He did a great job keeping me up to date on everything. He did a really great job dumbing down the process of the Insurance Claims maze.

My Experience

My Experience

All seems well so far. I only have driven it home, so I still need some time to make sure. Thanks for all you help. Steve Blackson

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Lynn, my rep was great !

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Craig was a pleasure to work with, and very easy to communicate with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super easy process and the repair was great! This is our second trip to rough our insurance and glad that we found a good repair shop that works well with our insurance company.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Derick and the team did a great job . Derick went out of his way to find the side steps on my truck which aren’t made by GM anymore . He also found additional items that were caused by the accident and had them taken care of as well . I will definitely recommend Caliber collision to anyone I know !!

Customer Service

See prior statement

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

It’s Jess, the owner. Michael’s wife. Craig kept me updated and was very nice!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Super

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Craig was absolutely amazing and more. He was so kind and helpful with getting my car repaired. I appreciate his patience, communication, and willingness to go above and beyond in order to get my car repaired. I was updated every step of the way and reassured that everything was being done to fix my car. Craig made my experience the absolute best.

Likely to Recommend

1000 percent would recommend Craig and his team.

Repair Quality

Absolutely amazing service from Craig. I truly appreciate his dedication and perseverance in helping me get my car fixed. Craig communicated very thoughtfully and had me updated through every step of the process. Craig truly went above and beyond to help me and words cannot express how grateful I am!

Customer Service

Craig deserves all the praise for his customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication. Good advice. They take pride in their workmanship.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Lynn makes it a pleasure to do business with Caliber. Second time working with him. Requested my car within 5 days as leaving town & he made it happen.

Likely to Recommend

Repair Quality

Already did survey with how happy I was & appreciated the Lynn Wimbledon expedited to meet my needs

Customer Service

Already did survey saying how pleased I was with repairs & especially Lynn Wimble expediting time to meet my car needs. Second time working with him & always makes a good experience

Kept me Informed?

Yes

Ready on Time?

Yes

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