Caliber - Austin - Mcneil Dr

4.8 (7,634reviews)
97%
6819 McNeil Drive,  Austin,  TX  78729
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (7,634)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff being described as professional, friendly, and communicative. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before. Communication stands out as a major strength, with customers appreciating regular text updates, daily progress reports, and proactive contact throughout the repair process. Timeliness is frequently highlighted as exceeding expectations, with numerous repairs completed ahead of schedule. Additional touches like vehicle cleaning and detailing are appreciated surprises. While most experiences are overwhelmingly positive, some customers noted minor issues with part fitting, communication gaps, or cleanliness details that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"... repairs ahead of schedule, but when I got my car back, it looked even better than before the damage—like brand new. What really stood out was their customer service. ..." Read more
"... courteous, and kept me informed every step of the way. The quality of the work was outstanding. My Tacoma looks great, and the repairs were completed with excellent attention ..." Read more
"... They worked quickly without sacrificing quality, and my car came back looking like new. The paint match was perfect, and you couldnt even tell it had been damaged. I ..." Read more
"I appreciate that the Caliber team wasn't satisfied until I was completely satisfied. I'm a car guy that has high standards for my vehicles ..." Read more
"... and honestly exceeded my expectations. Not only did they complete the repairs ahead of schedule, but when I got my car back, it looked even better ..." Read more
"It was ready before expected, on Christmas eve which was a delightful surprise"
"Almost a week sooner."
"6 days early! Boom!"
"Car was finished early!"
"... repairs, the team was professional, courteous, and kept me informed every step of the way. The quality of the work was outstanding. My Tacoma ..." Read more
"The text messages with the live progress was very helpful"
"Lots of text updates. Always knew what was going on."
"From start to finish the process was fast and easy. I received Constant updates about my vehicle and its progress. Very friendly staff! Definitely will use Caliber ..." Read more
"Text me and called me with updates every day."

My Experience

Considering my disposition towards any shop that works on my vehicles, this was a pleasant surprise. The portal allowing visible updates along with the calls and texts from the team, made the experience far above satisfactory.

My Experience

Very good service. Repair was excellent and on time

My Experience

Great communication, great work! Thank you!

My Experience

Amazing job Andrew was a complete professional from the start, never had an accident before but if I were to have one caliber is the way to go!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super easy for handling the claim and pretty fast

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Yall were awesome

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and efficacity. Work done beautifully and quick.

My Experience

Thank you for taking care of my car and for the excellent customer service you provided. I appreciate it.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish it was a pleasure to have my car repaired at Caliber Collision. Lynn kept me informed on the progress of the repairs on my car and had it repaired a day early.

Likely to Recommend

I would absolutely recommend Caliber Collision to my family and friends.

Repair Quality

It was a great experience from start to finish. I was notified of the progress.

Customer Service

Lynn was outstanding in keeping me informed and finished the work a day early.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Craig was awesome to work with, he kept me updated every step of the repair. He was courteous, professional and very helpful. I appreciate Lakeway and Mc Neil locations for working with me and my insurance company in making this process easy. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

My Experience

Andrew was able to take care of my vehicle repairs in a timely manner and is always a delight.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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