Caliber - Austin - Mcneil Dr

4.8 (7,745reviews)

98%

(512) 331-9398

6819 McNeil Drive, Austin, TX 78729

98%

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6819 McNeil Drive
Austin, TX 78729

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About Caliber - Austin - Mcneil Dr

See Photos

6819 McNeil Drive
Austin, TX 78729

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (7,745)

Sort By:
Newest
Rating

6,349 Customers Rated

5 Stars

70.1% Complete

(5431)
4 Stars

7.5% Complete

(583)
3 Stars

1.8% Complete

(140)
2 Stars

0.8% Complete

(65)
1 Star

0.4% Complete

(33)
< 1 Star

1.3% Complete

(97)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the damage. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the process. Timeliness was another highlight, as repairs were often completed ahead of schedule, delighting customers. Staff professionalism, friendliness, and helpfulness were widely appreciated. A few customers noted areas for improvement, including better planning around delays, more thorough pre-delivery inspections, and clearer communication when unexpected issues arose during repairs.

Select to learn more

Service Quality
Timeliness
Communication

"... courteous, and kept me informed every step of the way. The quality of the work was outstanding. My Tacoma looks great, and the repairs were completed ..." Read more

"... repairs ahead of schedule, but when I got my car back, it looked even better than before the damage—like brand new. What really stood out was their customer service. ..." Read more

"Thanks for the shinynew bumper! All work was done with quality and attention. All employees that dealt with me were courteous and ..." Read more

"I think they did an awesome job on what I considered to be fairly significant repairs. Happy that my truck ..." Read more

"It was ready before expected, on Christmas eve which was a delightful surprise"

"Best service ever! Got my Jeep back 6 days earlier than expected. Terrific communication throughout very good customer ..." Read more

"The repair is flawless and they even cleaned up the interior! Plus they finished ahead off schedule!"

"It was a couple of days late."

"Ordered wrong front headlamp for the car model. Pushed out from Fri to Wed following week."

"... surprise. The portal allowing visible updates along with the calls and texts from the team, made the experience far above satisfactory." Read more

"Consistent communication and being heard by your team have been delightful discoveries for me in working ..." Read more

"... car. My car was returned clean inside and outside. I was texted progress on the work. This reduced anxiety about my car. Thank you" Read more

"... the repairs were delayed and the timeline extended. Communication felt rushed and last-minute." Read more

"Excellent communication. Good advice. They take pride in their workmanship."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... courteous, and kept me informed every step of the way. The quality of the work was outstanding. My Tacoma looks great, and the repairs were completed ..." Read more

"... repairs ahead of schedule, but when I got my car back, it looked even better than before the damage—like brand new. What really stood out was their customer service. ..." Read more

"Thanks for the shinynew bumper! All work was done with quality and attention. All employees that dealt with me were courteous and ..." Read more

"I think they did an awesome job on what I considered to be fairly significant repairs. Happy that my truck ..." Read more

"It was ready before expected, on Christmas eve which was a delightful surprise"

"Best service ever! Got my Jeep back 6 days earlier than expected. Terrific communication throughout very good customer ..." Read more

"The repair is flawless and they even cleaned up the interior! Plus they finished ahead off schedule!"

"It was a couple of days late."

"Ordered wrong front headlamp for the car model. Pushed out from Fri to Wed following week."

"... surprise. The portal allowing visible updates along with the calls and texts from the team, made the experience far above satisfactory." Read more

"Consistent communication and being heard by your team have been delightful discoveries for me in working ..." Read more

"... car. My car was returned clean inside and outside. I was texted progress on the work. This reduced anxiety about my car. Thank you" Read more

"... the repairs were delayed and the timeline extended. Communication felt rushed and last-minute." Read more

"Excellent communication. Good advice. They take pride in their workmanship."

Samantha (BMW owner) reviewed 10/29/26

Misty (Dodge owner) reviewed 10/26/26

1000%

Lynn was Amazing. So kind and went above and beyond to have my car repaired in a timely manner with the upmost professionalism. The team who repaired the damage did an excellent job! Good as new! Thank you Lynn and thank you Caliber Collison!

Lynn was fantastic!

Theresa (Ford owner) reviewed 10/26/26

Cary (Ford owner) reviewed 10/26/26

Great job on the Mustang. Very happy!

I would recommend.

Car looks nice. Did not like the aftermarket side stripe. Caliber could not find an OEM stripe. I purchased one on my own and will replace it myself. Also the wheel was not repainted. It’s a small 2 inch section so I will do that myself. PPF not done yet due to paint curing. Overall satisfied.

Very friendly.

Christopher (Ford owner) reviewed 10/22/26

John (Lexus owner) reviewed 10/22/26

Brooke (Lexus owner) reviewed 10/22/26

Thanh (Lexus owner) reviewed 10/19/26

Great services! 5 stars

Theo (Toyota owner) reviewed 10/19/26

Lynn Womble was a great communicator and gave me confidence that my car could be fully repaired. Savannah at the desk was professional and totally competent. We felt very well taken care of. I love my “new” car.

All was in great condition following repairs.

Lynn Womble was delightful to work with—communicative, responsive, encouraging, professional.

Brad (Buick owner) reviewed 10/19/26

I received several unnecessary international calls in the early morning hours (2-3am) after I had already made arrangements for the repair time and date. VERY UNNECESSARY!!

Ltcol Russell (Volvo owner) reviewed 10/19/26

Joseph (RAM owner) reviewed 10/19/26

Zachary (Ford owner) reviewed 10/19/26

Dwayne (Toyota owner) reviewed 10/19/26

Lynn was amazing. Very friendly and over delivered.

Rebecca (Subaru owner) reviewed 10/19/26

Guadalupe (Dodge owner) reviewed 10/17/26

Very well done. The process was explained in detail, gave me the option to decide, and gave me a status report along the way.

Great customer service! I know its a busy environment to reach out but I've always got communication.

Barry (Mazda owner) reviewed 10/16/26

Billie (Lexus owner) reviewed 10/14/26

Bert (Toyota owner) reviewed 10/12/26

Jeffrey (Honda owner) reviewed 10/12/26

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If your vehicle has been in a storm, call your auto insurance company or agent first to report the damage. Take photos of the car where it was damaged, including any branches, water damage, mud or other elements.

Caliber - Austin - Mcneil Dr

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Austin - Mcneil Dr

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (7,745)

6,349 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0