Caliber - Austin - Bluff Bend
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Andy was very communicative and helpful during the repair process. Unfortunately during the time my vehicle was being repaired Andy was out for a short amount of time. While Andy was out I didn't receive adequate communication and I was told that the vehicle was ready and when I saw it, it was clearly not ready. There were obvious, visible flaws in the vehicle that then had to go back to the shop to finish those repairs. When Andy came back he made sure that the flaws were fixed and ultimately I was happy with the end result. Additionally, once Andy's leave started I was never informed that I needed to talk with someone else during his absence is I had any questions or concerns.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
In the end the work was decent but prior to that I was told that the vehicle was ready when it clearly was not. This resulted in me waiting another week for the additional fixes to be made.
Customer Service - 1.0/5.0 -
Andy was my case manager and he was good at communicating with me after our first conversation. I spoke with several other individuals at that shop during the month my vehicle was being worked on and I found those individuals to be short and not communicative at all. Also, they kept contacting my husband, who is not a legal owner of this vehicle, providing updates and when I would call to follow up prior to the knowledge of the communication with my husband I received completely different status reports on my vehicle. It seems clear that there is a communication gap at this shop.
Likely to Recommend - 0.5/5.0 -
I paid $1000 deductible for horrible service and won't ever come back to caliber collision
Repair Quality - 0.5/5.0 -
It took nearly a month and I immediately had to return my car for mechanical repairs. Although the paint looked very good, I cannot begin to say I am anyway satisfied with having to return my vehicle to you and still being without.
Customer Service - 0.5/5.0 -
I received little contact and was repeatedly told of estimated ready dates when I would call, however dates came and went with no phone call. This became a huge problem for my family as we tried to make arrangements for transportation not knowing where we stood.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
The follow up was good. But, there were problems at the time of delivery with the convertible top, the gas cap was missing, a bolt fell off the door and the door latch was loose. They needed to have a better finsl inspection before the car was returned to me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Manager Justin
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Car took longer than said, thereâs still small chips and paint nics on the car
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Trunk still sticking, new car so every thing was in mint condition but some parts reused though scratched from accident, dust inside and windows have some weird film
Customer Service - 4.0/5.0 -
They tried to fix all and I left the car for another 5 days for issues to be addressed
My Experience - 0.0/5.0 -
Window of the car didn't roll all the way up u can hear the wind. Paint job is bab