Caliber - Austin - Braker Lane

4.8 (6,182reviews)
95%
109 E. Braker Lane,  Austin,  TX  78753

In operation 29 years, 27 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (6,182)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with many customers highlighting timely text and phone updates throughout the repair process. Timeliness was also well-regarded, as numerous customers noted their vehicles were completed ahead of schedule. A few customers, based on their own comments, mentioned difficulties reaching the right person, delays in repair completion, or vehicles returned with unfinished work or new damage, indicating areas where consistency can be improved. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend and return.
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"... and Thursday and they followed through with that…vehicle was even finished FOUR days earlier than originally noted! I hope I dont need any future vehicle work ..." Read more
"Perfect repair completed ahead of schedule. Appreciated progress texts throughout."
"I was also told they 'thought it would be done 2.5 weeks before I actually got the car… and still not done."
"Great communication and quick turnaround time. All around great experience"
"I had to call for updates several times"
"It was sometimes difficult to connect to the right person"
"Everyone felt like family, always letting you know if you have any problems, please feel free to call, my car was clean inside ..." Read more

My Experience

Camila was amazing and helped me break down all the repairs for my vehicle. Her customer service was top notch. 10/10

My Experience

Extremely courteous and knowledgeable. I would send others to this location for vehicle exterior repairs.

My Experience

I’ve had the misfortune to have to take my Toyota to Caliber Collision two times. To have it worked on. Always been treated very well by everyone there. A young lady, Camila helped me this time. She knew what to do and kept me informed. She ordered all the parts an called me to bring truck in parts were received. Very fast service. Brought it in at 8:00am. Complete mirror I crashed was replaced and and I was called around 12:00 to come pick it up. Truck had been cleaned inside and out and looked like new again! Really impressed both times I’ve been here. Will continue to come here if needed. Thanks to everyone who worked on my Toyota.

Likely to Recommend

See above

Repair Quality

Very satisfied. Very fast and great work on my Tacoma. Second experience with Caliber Collision and both time it was the same great work that was done. Only place I will bring my truck. Thanks to Camila and all who had anything to do with repairing my truck.

Customer Service

Returned Clean

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Returned Clean

My Experience

I was very pleased with your establishment. I was informed every step of the progress on my repair. You guys were awesome! I hope i don't ever need to do this again but if I do, I will definitely come to you guys and I have told all my friends about the awesome service you guys provide. Also, I must say all your front staff were very courteous and professional....I wish there were more people like yourselves and also please thank the people that worked on my vehicle, awesome job.

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Returned Clean

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I've used Caliber Collision three times in the last few years. Very happy with them.

Repair Quality

Garrett and his team did a great job and came in under budget.

Customer Service

Everyone at Caliber Collision was very helpful and responsive.

Returned Clean

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Returned Clean

My Experience

Great service # 1 in my book

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Returned Clean

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My Experience

Abel was very detailed and communicative. My vehicle was repaired quickly and returned clean

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Customer Service

Excellent service.

Returned Clean

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Great experience

Repair Quality

Great service

Customer Service

Great. It was excellent

Returned Clean

My Experience

Abel did a great job keeping us posted on the progress of the truck. It was completed in a timely manner.

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Customer Service

My Experience

From the moment I walked in the drop off the vehicle to the moment I picked it up, everyone was very nice, friendly and personable. I was told I’d receive updates every Tuesday and Thursday and they followed through with that…vehicle was even finished FOUR days earlier than originally noted! I hope I don’t need any future vehicle work done, but if I do I will 100% go back to Caliber.

Likely to Recommend

Repair Quality

Personalized, thorough service.

Customer Service

Returned Clean