Caliber - Austin - Kramer Lane
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone from the front desk woman named Crystal to my service advisor named Sandra handled my claim beautifully. I never had to even make a phone call to the insurance carrier Sandra my advisor handled all of those calls in an extremely timely manner and very professionally. I was given updates on the progress of my car on a regular basis and if I ever had questions Sandra also was either avauable by phone in the moment or called me back very quickly. I was very satisfied with the whole customer service experience as well as the repairs made on my car. I would highly recommend anyone to this Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful customer service the entire time! I really appreciated the updates as this was my first time going through something like this caliber really helped ease my mind along the process. When i took my car in i was a bit disappointed in the way it looked with all the dents and scratches now im a proud jeep owner once again! Thanks caliber!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
So helpful
Repair Quality - 5.0/5.0 -
Great service, great people, went above and beyond
Customer Service - 5.0/5.0 -
Amazing
Returned Clean
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exelente servicio
Customer Service - 5.0/5.0 -
Exelente servico al clientele
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision on Kramer Lane is excellent. Ronell and Crystal we so friendly and helpful and the shop had our repair complete in record time.
Customer Service - 5.0/5.0 -
I only had contact with Ronell and Crystal but they were great. They kept us informed and were very kind.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They worked so fast and were very flexible on what I needed.
Customer Service - 5.0/5.0 -
Super! Crystal was A#1 even at my entry thru the building in greeting me and getting me taken care of! TC was stellar at keeping me updated on everything during the process of my car getting fixed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
TC was great!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The team was professional and polite. The timely updates were really appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job with matching the color for the new bumper, got my car fixed quickly, and cleaned my messy car 😅
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Sandra was the absolute best! Very professional and kept me updated constantly throughout the whole process. Would highly recommend.
My Experience - 0.0/5.0 -
The company/customer relationship should be based upon accuracy. The manager, original estimator, omitted line item recalibration on original estimate. This line item is an important one and should not be a surprise on the final invoice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Am very setiisfied with my car A very big thank you to Sandra for a wonderful job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sandra was amazing! Kind, communicative, proactive and transparent.
My Experience - 5.0/5.0 -
Thanks for the updates throughout the repair. You may decrease the update frequency slightly.