Caliber - Austin - Mcneil Dr
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
You met and exceeded my expectations and were very professional and communicative throughout the process.
My Experience - 5.0/5.0 -
Everyone at Caliber Collision was very concerned about us and our vehicle. They kept us well informed about progress of the job. The repair was done so well that the car looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You are the absolute best! You had done previous work on my wife's car with excellent results. Now my car has been done. Will go no where else if (heaven forbid) another need arises. My experience with Ron, Felicia and Brittany made it so much better.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great Service. During the entire period, Justin Wood who is directly responsible to repair my car updated the general procedure almost every two or three business days, and the finally he did a very nice job for my car. Thanks so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Justin was very considerate. The estimate on the time was not quite accurate so to make it up to me, he had the car detailed while a painted part was drying. It was a nice extra and I really appreciated it!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Justin and Felicia handled everything very professionally...this was my best experience ever with a body shop!
My Experience - 5.0/5.0 -
They did an awesome job as usual!
My Experience - 5.0/5.0 -
I really like the frequent updates . I have never had this with other companies.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Today I received a phone call from Enterprise stating that my balance is almost $500 because my car was not paid for by Allstate or Caliber Collision. They stated they have an open ticket that hasnt been settled now for 30 days. Today being the first day I have heard of this. Cory the manager at Caliber Collision reassured me several times that this would be covered and that I would have no issues with this. So today 30 days later I find myself having to talk to Allstate, Caliber Collision, and Enterprise to settle this. I never completed my survey because I thought I would cut Caliber some slack on taking 23 days to complete my panoramic moonroof instead of 11 estimated work hours, an estimated 3 days. Now Enterprise is saying tomorrow by the close of the business day they will charge my card when I have been told by Caliber this would not happen because Allstate agreed to cover. I am very unhappy with my service here and I would like to speak with sometime regarding these discrepancies from what I was told. Sincerely, Christi Benoit