Caliber - Austin - Wells Branch

4.9 (2,469reviews)
98%
1916 Cheddar Loop,  Austin,  TX  78728

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,469)

Customers say
Overall Customer Satisfaction
Customers consistently praised Caliber Collision for outstanding service quality, proactive communication, and faster-than-expected turnaround times. Many highlighted that repairs were completed days or even weeks ahead of schedule, with vehicles returned looking brand new. Customers frequently commended the team for keeping them informed at every stage through calls, texts, and portal updates, ensuring they never felt left in the dark. The professionalism, friendliness, and dedication of the staff were recurring themes, with many customers noting they felt genuinely cared for throughout what can be a stressful process. Several customers mentioned returning for repeat repairs due to consistently high standards, and many expressed strong intent to recommend Caliber Collision to friends and family. A small number of customers noted areas for improvement, including occasional paint matching concerns and vehicle cleanliness upon return, as mentioned directly in their feedback.
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"It was ready 3 or 4 days ahead of schedule"
"Repairs completed and car returned faster than expected and the work done was exceptional."
"Before! Five days earlier than promised!"
"Very speedy completion."
"Antes de lo prometido"

Likely to Recommend

I would definitely recommend this branch to friends and family. The team was professional, helpful, and provided great service.

Repair Quality

Excellent service! He was very helpful, professional, and made sure my car was taken care of properly. I truly appreciate his assistance and would definitely recommend him.

Customer Service

Excellent service! He was very helpful, professional, and made sure my car was taken care of properly. I truly appreciate his assistance and would definitely recommend him.

Likely to Recommend

Would highly recommend.

Repair Quality

From start to finish the communication, problem solving, coordination, and repairs from Caliber Collision at the Cheddar location were and was amazing all around. Dale and the team who helped me with my car at this location, has now worked on my car for a second time and yet again provided exactly what I requested for in repairs. Very well done and would highly recommend this location, Dale and the team here to anyone.

Customer Service

My Experience

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Returned Clean

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Customer Service

Dale was great! He finished my car even earlier than the promised date. His customer service was amazing, and he was honest and transparent throughout the entire process. I highly recommend him!

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Repair Quality

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My Experience

The repair was done fairly fast and they kept me updated. They also did a great job. Looks brand new.

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My Experience

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Returned Clean

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Returned Clean

My Experience

Dale was super communicative and helpful! Thank you!

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Returned Clean

My Experience

Very happy with the service!

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Repair Quality

Good

Customer Service

Good

My Experience

Great service, great team. Marco was amazing, helped alot, and stayed in touch with me the whole way. Front desk lady was great too, but she comes off a little cold, but her service was great.

My Experience

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Repair Quality

Customer Service

Everything was great, the work on my car and the people I interacted with

My Experience

The attention to my needs went over and beyond. Dale thoroughly attended to every question, phone call and detail. The office manager (sorry, forgot her name) attended to details that I forgot.

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My Experience

I was welcome with respect and professionalism.Mr Dale was great respresenting Caliber Collision. The entire process was explained from beginning to completion great pride and explanation.

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