Caliber - Austin - Wells Branch
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Customer service was great. A representative was assigned to my car, and he texted me regularly about the progress of the repair. The repairs took place in half the time that they had projected it would take.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, great communication, and complete repair.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Absolutely fantastic customer service and repair to my vehicle! Big shout out to Victor at Wells Branch location in Austin Texas he did a wonderful job Keeping me up to date with repair status,
Likely to Recommend - 5.0/5.0 -
All around great service at wells branch location
Repair Quality - 5.0/5.0 -
Amazing customer service
Customer Service - 5.0/5.0 -
Victor was fantastic
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Despite the hectic schedule and vast majority of clients, Caliber was able to get me in and out (fully repaired in 2.5 days)!!
Likely to Recommend - 5.0/5.0 -
Definitely will recommend Caliber to all family and friends.
Repair Quality - 5.0/5.0 -
The whole process was handled well. In less than 2 days, I was back on the road!
Customer Service - 5.0/5.0 -
All repairs were done correctly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I felt like family there everyone was so friendly and nice.
Customer Service - 5.0/5.0 -
Great and fast
My Experience - 5.0/5.0 -
Quality work completed before the estimated date. Had an excellent experience with Sam Barboza, the customer service rep who kept me in the loop the entire process.
Likely to Recommend - 4.0/5.0 -
Overall I was impressed.
Repair Quality - 3.5/5.0 -
There was green compound left all over the rear of the vehicle. Also Interior foam was all over the interior. I was told my vehicle would be cleaned. I understand that this was a mass hail event, and the shop is overwhelmed. I appreciate caliber fixing my truck quick and easily.
Customer Service - 5.0/5.0 -
Very friendly and easy to deal with.
Returned Clean
My Experience - 5.0/5.0 -
Victor and Hjaido were great at every step. They made it easy and effortless from beginning to the end. You guys are great! I will recommend you guys to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jairo and Victor are a great team. Jairo made all the paper work as effortless as possible for me . Victor and his team worked diligently and promptly. Would highly recommend to anyone.
Customer Service - 5.0/5.0 -
Jairo and Victor are a great team. Both Jairo and Victor work with urgency, diligence and integrity. I will highly recommend them to anyone.
Likely to Recommend - 5.0/5.0 -
Caliber Collision is the only place that I will allow to touch/fix my car.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole experience was really positive for me. The team was informative and Victor kept me up to date, without prompt, often. This is even more relevant knowing how busy they were after the hail storm sent so many customers to them. Very professional and they did a very good job in repairing my car.
My Experience - 5.0/5.0 -
My experience was a great one. My tech Victor, was great at keeping me up to date with the process and answered any questions I had. Great work, keep it up.
My Experience - 5.0/5.0 -
I have taken my car twice in one month to Caliber Collision. They did a fantastic job the first time with replacing my passenger side mirror! And a fabulous job with fixing the hail damage on my car. I love my car it looks brand new or should I say even better than when I bought it brand new from the dealership! Caliber Collision is THE ONLY place to take your car for ANY repair!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job on my car
Customer Service - 5.0/5.0 -
They sent me a text everyday telling me how things were going with the repairs to my car
Returned Clean
Likely to Recommend - 5.0/5.0 -
We’ve used them in the past on other vehicles and have always been satisfied
Repair Quality - 5.0/5.0 -
Work was done in a very timely manner and was very thorough.
Customer Service - 5.0/5.0 -
Kept me informed the whole time.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall great experience and I would absolutely recommend Caliber.