Caliber - Baker Ranch

4.7 (1,771reviews)
95%
26100 Dimension Dr,  Lake Forest,  CA  92630

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,771)

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Everything went very smoothly but they did not reconnect my right headlight and turn signal so I have already sent them a message to get that corrected.

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Not telling anyone to even remotely check this place out. In fact I would tell any and everyone to stay away from this location.

Repair Quality

Never ever go to this place. Everyday they told me new stories. For a minor repair they promised me a timeframe of 5-7 days. My rental car was not covered by insurance, who will pay for the extra days on the rental car? Also I was not satisfied with the repair. 👎

Customer Service

I was given a timeframe of 5-7 days yet somehow ended up being over 20 days… How does a voicemail stating, “realistically should be done by tomorrow” become another 5 days on top of that? Whats the logic in stating a timeframe when you wholeheartedly intend to not keep up to it and on top of that not give me an updated timeframe once you know you can’t meet that deadline. How am I suppose to make accommodations when there is ZERO transparency! I would not recommend this location to anyone!

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This is the third repair Caliber has completed for us and, hopefully not, but they have earned our business!

Repair Quality

The Car repair looks great!

Customer Service

Although Mike was on it, there was a hiccup with the Wheel repair (outside vender) that was out of his control!

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Micheal took care of our car very well, best CSR that I have ever met. He updated the status time to time and got the car fixed like new😊

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Excellent repair and great customer service. Completed much faster than expected.

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Very responsive. Kept me up to date. Helped me with my rental car.

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Very satisfied. Mike my technician kept me informed at every step of the repair process. Final product is perfect!!! Ed

Customer Service

All service personnel were fabulous. Efficient and pleasant. Mike as indicated earlier explained everything before during and after.

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Matt was great, the Young lady at the left desk was great, car looks great. Only negative. They didn’t wash the car. First time I have had my car returned by a body shop and not had it washed. I did not lose any sleep over it.

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