Caliber - Bellmead

4.8 (753reviews)
96%
2400 Pecan Lane,  Waco,  TX  76705

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (753)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs were completed ahead of schedule and vehicles returned looking brand new. The team received high marks for proactive communication, keeping customers informed at every stage through calls, texts, and in-person updates. Repair quality was frequently highlighted, with customers expressing delight at flawless results, perfect paint matching, and thorough detailing. A few customers noted areas for improvement directly from their experiences, including inconsistent communication during repairs, minor finishing issues upon vehicle return, and occasional follow-up needed on incomplete repairs. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.
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"4 days earlier than estimated"
"3 weeks ahead of schedule!"
"It was estimated a month and turned out in only two weeks!"
"Work completed 10 days ahead of the estimate."
"Week and a half early... But I did think of the original estimate was way too long."
"Excellent customer service, loved being updated every step of the way."
"Not enough communication between the agent, the collision repair and me other than that it was great but more communication"
"... a good experience with this being our first time! Great communication and helpful updates." Read more
"Communication is key and Caliber of Bellmead was excellent at it! They were so helpful and understanding. I definitely ..." Read more
"I loved the communication, the timeliness, and the hospitality when at Caliber."

My Experience

The customer service here was fantastic! The whole team was very good at keeping us in the loop with any new updates regarding our vehicle. Everyone person we spoke to was respectful and very professional!

Likely to Recommend

Repair Quality

Very good service

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

As per usual, both the customer service and the quality of work were exceptional.

Likely to Recommend

Repair Quality

Customer Service

My Experience

A Great professional job the whole team proforma provided

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The job was done well and completed before the scheduled date. Dustin was great to work with.

Likely to Recommend

I would use them again but hope I don’t have to

Repair Quality

Job done well and ahead of schedule.

Customer Service

Dustin was great to work with

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The team kept me updated with the process. It was very easy deal with

Likely to Recommend

Repair Quality

Well done!

Customer Service

Likely to Recommend

Repair Quality

You guys did a great job on the repairs. Went above and beyond my expectations.

Customer Service

Great service.

My Experience

Excellent customer support and Dustin was very friendly and supportive!

Likely to Recommend

Repair Quality

Excellent customer service!

Customer Service

Fantastic

Likely to Recommend

Repair Quality

Very professional great feed back threw the process high quality work thank you

Customer Service

Very professional high quality work

Likely to Recommend

Repair Quality

Where my car was damaged, it looks brand new.

Customer Service

This Caliber Collision shop is the best auto body shop I have ever dealt with. Dustin Poe is an outstanding representative because of his friendliness and customer service. The manager went above and beyond and repaired something with my upholstery. This shop is amazing!!!

Likely to Recommend

Have been through this process a few times and this is by far the best experience I’ve had considering nobody wants to have to experience getting their vehicle repaired

Repair Quality

I was very happy with the repairs looks better than new !

Customer Service

Dustin was on top of everything from having rental company picking me up from Caliber to keeping me updated through the whole process also was very professional

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great job on the works. Much appreciate it.

Likely to Recommend

Inspection quality has to be better before you tell the customer their vehicle is ready.

Repair Quality

Had trash in my clear coat that had to be sanded and buffed out, also my back camera is loose on my trunk lid and I am missing a cargo light in my trunk.

Customer Service

Kept me informed regularly.

Returned Clean

My Experience

I am happy with the quality and speed of the repairs performed. Caliber Collision was able to expedite the repair in a professional manner that prevented any additional rental vwhicle costs.

Likely to Recommend

Repair Quality

Overjoyed at the prompt repair and quality of work done.

Customer Service

Questions were answered and work done ahead of schedule.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean