Caliber - Berkeley

Likely to Recommend - 2.5/5.0 -

It was a long process

Repair Quality - 4.0/5.0 -

Too soon to tell

Customer Service - 4.0/5.0 -

Too soon to tell. But so far car is running well

My Experience - 5.0/5.0 -

Andrea was lovely to work with. She was very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was particularly please with the person who helped me. I believe her name was Andrea

Customer Service - 5.0/5.0 -

Very happy

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

thanks for the job...and finishing a day early

My Experience - 0.0/5.0 -

Car took nearly a week to repair and was quoted 2-3 days.

My Experience - 5.0/5.0 -

Andrea & Aaron were helpful and friendly. They fixed a headlamp issue I had from body work done by Caliber in Long Beach a few years ago. They sorted it out and drop off and pick up was seamless.

My Experience - 5.0/5.0 -

Yes everything was done to beyond above standards

Likely to Recommend - 5.0/5.0 -

None

Repair Quality - 5.0/5.0 -

None

Customer Service - 5.0/5.0 -

None

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Andrea and Aaron took a personal interest in every aspect of the repair work and made sure everything was done properly. They communicated at each step and were flexible in working with my schedule.

Customer Service - 5.0/5.0 -

Andrea and Aaron took a personal interest in my repair, communicated well, and were flexible.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Outstanding. They made an extra push to get my car done early to accommodate a planned vacation trip, and the car looks as good as before the accident. Edgar Salinas was great.

Likely to Recommend - 2.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0 -

No communication about when the repair would be done. Promised to be done several days in a row and then not complete. Then when I picked up car they had broken my windshield. Otherwise repairs seem good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fast and friendly!!!!! Andrea was very helpful. I will definitely use them again if need be

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team kept me updated regularly on the progress. They even cleaned the inside. ❤️ Great service. I hope Geico sends me to you for the rest of the repairs (different accident, also while parked)

Likely to Recommend - 5.0/5.0 -

I will never use anyone else.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Really first-rate cooperative customer service--way above and beyond.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Beyond satisfied. They even fixed something broken that I hadn't taken it in for (three of my windows no longer worked when I took it in, and now they do)

Customer Service - 5.0/5.0 -

Went so far above and beyond to work with me in a difficult situation with my insurance company

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Andrea and the team did a fantastic job replacing my bumper. They were highly responsive, quick, and communicated very well. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent and prompt work.

Customer Service - 5.0/5.0 -

Andrea is the best.

Returned Clean

My Experience - 5.0/5.0 -

I appreciate the timely manner it took for Caliber Collision to fix my car. The updates on my car was very satisfying. Thank you Caliber Collision.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

There are some areas for improvement. But the staff was courteous, the car was cleaned, and repair was ultimately done correctly.

Repair Quality - 3.0/5.0 -

The repair was ultimately completed but the process could use some improvement.

Customer Service - 3.0/5.0 -

There could be better communication between Customer Service and the customer.

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would go back and highly recommend Caliber Collision

Repair Quality - 5.0/5.0 -

Completely satisfied, greatly appreciated the service, help, and information. The truck looks brand new! Thank you!

Customer Service - 5.0/5.0 -

Great customer service, very professional and friendly!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They were great! Thanks