Caliber - Berkeley
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the car wash! Like a new car! Difficult that it took so much longer than anticipated but great result
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
Was supposed to be ready in three days, that became four, then the weekend, then five, then six! They did excellent work, washed the car, it was like new - just took too long!
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair work and painting was excellent.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Edgar was great at explaining the repair process and keeping us informed as to the progress, the repair looks great, we are very happy with our experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am completely satisfied with the body work that Caliber collision performed on my car. I was not so satisfied with the mechanic shop they used to perform the alignment on my car.
Customer Service - 5.0/5.0 -
Caliber collision is a top notch body shop that does excellent work and communicate effectively with their customers
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All of the process at Caliber Collision from the initial receptionist greeting to meeting with Andrea and discussing the damage and repair process and then to the finished product which was excellent exceeded my expectations
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were attentive, handled everything with insurance, and always let me know how things were progressing
My Experience - 0.0/5.0 -
About 10 years ago, Caliber Collision was a high quality, professional car repair shop that I trusted to ensure the structural integrity of my car to protect my life and the safety of my family. Sadly I can no longer say that is true, but I remain hopeful that Caliber Collision will improve and one day be a quality repair shop that I can recommend to others I care about.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The quality of the repair was acceptable, however the car was returned to me with what appeared to be scratches (they said it was something superficial on top of the clear coat) on both doors on the driver's side, and the automatic start/stop function is not working. They cleaned up the marks on my doors, but still have not followed up on the automatic start/stop problem. BMW's technician informed me that replacing the bumper interrupts the sensor system which could cause the automatic start/stop problem, and the system needs to be reset. The shop has not followed up with me as promised (I have called three times since a week ago) and I am starting to get frustrated.
Customer Service - 3.0/5.0 -
Polite but not following up as promised. See my previous comment.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yall made my heart glad i only had my car two weeks before accident Thanks
Repair Quality - 5.0/5.0 -
My car looks great!!! Thank you
Customer Service - 5.0/5.0 -
Gret service nice pleasant
Returned Clean
My Experience - 5.0/5.0 -
The entire time my car was being fixed I had fantastic customer service. Andrea Bourgeois answered every single call I had. She kept a line of communication throughout each update. She is ten out of five stars.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The coordinated service between Caliber, USAA & Enterprise was phenomenal! No one like to have the car repaired, but this was so efficient. Andrea is a great communicator and clearly sets expectations right from the beginning.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Totally wonderful service. I am very grateful! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Superb service
My Experience - 5.0/5.0 -
Service representative. Andrea kept us up-to-date and was thoroughly helpful. Service was done in a timely manner.
My Experience - 0.0/5.0 -
My car was not fully repaired. I have to take it to an Acura Dealer for them to fix, rather than Caliber Collision taking responsibility to deliver a fully repaired car. Would another repair shop have returned my car to me without completing the necessary repairs? I don't know, but I will find out.
My Experience - 5.0/5.0 -
Estimator Andrea Bourgeois assessed my vehicle the day after my accident. Despite my tardiness, she accommodated me professionally and provided an initial estimate along with a repair timeline. Navigating the complexities of customer service and insurance can be challenging, but I truly value Caliber’s reliability and professionalism. The repairs were completed on schedule, and my car looks fantastic, reflecting their strong commitment to customer satisfaction.
Likely to Recommend - 5.0/5.0 -
My only concern with Caliber Collision is the charge for gas on the final estimate. I filled up my tank at the gas station located next door to the body shop prior to dropping off my vehicle for repairs. I understand the shop may have to test drive or sublet for repairs which is why I filled my tank. Being charged for the gas I placed in my own car seems a bit shady.