Caliber - Berkeley
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Done in a very timely manner and with daily updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated that Caliber communicated regularly about progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jade’s customer service was impeccable.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great job, very timely and great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Clear and accurate layout of repair process, prompt responses to messages, excellent work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Good customer service, total repair was not completed however
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the frequent updates on the repair process. It allowed me to coordinate my schedule without any impact. The staff were also very knowledgeable and friendly. Should I need vehicular repairs again in the future I would not hesitate to come to Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Loved the experience
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jade was a superb steward of our experience with caliber collision. She kept us informed every step of the way, more than we expected. And my car was done quicker than predicted. All good!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jade was superb
Returned Clean
My Experience - 0.0/5.0 -
The bubbles in paint appears bumper apparently was not sanded before painting..
Likely to Recommend - 3.0/5.0 -
I don't eat in my car but when I got in the car had to wipe down steering wheel and passenger seat.
Repair Quality - 0.5/5.0 -
On day picked up car Friday July 12 I pointed out dissatisfaction on bumper looked bubbled obvviously before painting bumper was not buffed.The gentleman I encountered was very rude when I advised if he could have Jade contact he states she's going to come to me with whatever. I then stated And you are? Obviously he never introduced himself to me. He statess the Manager when inquired. I STATED you shod have introduced yourself fir all I know you are Jades counterpart. Which he replied I don't go around introducing myself. Again he cleay missed the point. A customer should know whom they are speaking with especially someone in management when trying to remedy an issue. Just best practice. Never heard back as to follow-up from he or Jade. I called again on July 15 left a message per Jade never got my message. Meanwhile have also been in contact with progressive. Even if Caliber was waiting for Progressive to respond to them a followup with this was in order to inform the customer of details. I do believe a follow up was in ordee even if was to advise what was just informed after calling again July 18 because I never heard back from Jade or her manager. Customer service goes a long way. I used this location approx 18 plus years ago on another Lexus the only reason I agreed to use a suggested progressive vendor. It was definitely under different management. Regardless of how many customers you have as Jade statement you've been busy I'm not the only customer leaves a distinguished taste not to mention I never got updates as promised and I followed up with u on that in reference to ordered parts and details for schedule so to tell me u offered excellent customer service. I disagree. Really not happy with service or customer service I have received or lack of.
Customer Service - 0.5/5.0 -
see previous comments in
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The work done was excellent, and I really appreciate the clear communication and great customer service provided by Jade. Thank you!
Customer Service - 5.0/5.0 -
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