Caliber - Bothell

4.9 (4,135reviews)
98%
18204 Bothell Everett Hwy Ste B,  Bothell,  WA  98012

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,135)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional communication, with regular text and phone updates throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look like new or better than before. Timeliness is a major strength, as repairs are frequently completed ahead of schedule. Staff professionalism and customer service receive outstanding feedback, with customers feeling well-informed and supported. The complimentary car cleaning and detailing service is frequently mentioned as an appreciated bonus. The convenient Enterprise rental location next door adds to the positive experience. While most feedback is overwhelmingly positive, a few customers noted minor issues with paint quality, cleanliness upon pickup, or small technical problems that required follow-up visits.
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"Great communication, great craftsmanship all done with a calm demeanor during a stressful time. Thank ..." Read more
"They left my vehicle looking just as new as it was and Im very happy with the repair and how quickly ..." Read more
"I have been to Caliber Collision 3 times, and each time they have provided excellent service and results. ..." Read more
"Amazing communication and couldnt be more pleased with the finished product. My car looks great and ..." Read more
"It was done a week sooner than estimated and it was super easy to pick up a rental next door at Enterprise. ..." Read more
"Excellent quality repairs, good communication and delivered before promised."
"It was about a week ahead of schedule."
"Vehicle was done before the estimated completion date."
"Pleasantly surprised it was done early"
"... easy to pick up a rental next door at Enterprise. Communication was clear and thorough, lifetime warranty on the repairs too:" Read more
"I really appreciated getting text updates throughout the entire repair process—it was reassuring to know ..." Read more
"I got regular updates 1-2 times a week on where they're at with the repairs. This transparency was ..." Read more
"... moment I dropped off my car everything was easy. The communication was consistent and when I picked it up it was clean on the inside and out. Which was ..." Read more

My Experience

Excellent work. Excellent service.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Really appreciated getting text updates on the status of the car!

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Repair Quality

It was greatly appreciated getting 2x/week texts for updates regarding my vehicle.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

They were done sooner than anticipated, communicated the entire way and were super friendly.

Customer Service

My Experience

Unfortunately we are frequent fliers at Caliber and this time it was actually our fault the car was damaged instead of the three previous hit and runs. Therefore I’m an excellent judge of Caliber. The work has always been left the car flawless and communication excellent. If possible, I always feel the car is better than new. With cameras and sensors and other technology I hear stories from others about how other repair centers ‘fail’ with these technology elements. Caliber has been flawless.

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Repair Quality

Customer Service

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Recommended

Repair Quality

Excellent

Customer Service

Excellent

Returned Clean

My Experience

They did a nice job, completing the repairs and in a timely manner.

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

You guys are the best. Greatly appreciate your service

Repair Quality

Very satisfied

Customer Service

Awesome!

Returned Clean

My Experience

Very impressed with Caliber Collision I was always informed and my car was finished earlier than expected.

Likely to Recommend

great experience

Repair Quality

great service

Customer Service

very professional

Likely to Recommend

Will recommend to all my friends

Repair Quality

Phenomenal customer service and great repair! Would recommend Caliber Collision on Bothell Way to anyone needing collision repairs!

Customer Service

Outstanding customer service!

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

I am very happy with an excellent service and very customer friendly culture.

Customer Service

Great customer service

Returned Clean

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Repair Quality

Great job. Done as promised. Thank you

Customer Service

Returned Clean

My Experience

My Experience

The repairs done on the vehicle were great. My vehicle looked like new! Also, the work was done fairly quick, got me back on the road faster than I anticipated.

My Experience

My Nissan Rouge 2019 was repaired based to my satisfaction. The repair was completed in just a week. My SUV now looks the same as it used to be. Caliber always send me updates on where they are with my car. They were very pleasant, professional, and made it easy for me to even get to the rental car. I am happy with the job and I will recommend them to my friends.

Likely to Recommend

Repair Quality

Still fells like their is something wrong with the steering of the car. I get a really bad clunk while parked and the alignments goes in and out while driving.

Customer Service

Returned Clean

My Experience