Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
So, in October my car was stolen outside of my house and dumped (recovered) few miles away with ignition ripped off and windows broken by some joyrider/tiktok challenger (mine is a Hyundai sonata 2013). This place was recommended by my insurance company as an express location meaning repairs will be done quickly. They took 48 days (car went in on 10/21/2022 and came out on 12/9/2022) to repair the ignition and broken windows. They were absolutely SLOW with their pace in fixing the repairs (giving me excuses almost every day) I ended up paying for almost 3 weeks of the rental (around $500) out of my own pocket in addition to the deductible because my policy only allowed for 4 weeks of rental benefit. Last Friday on 12/09 after picking up the car in the cold morning I realized the heating is blasting heat just on my face and nowhere else inside the car meaning the fog built up on the windows and both the windshields. I made a u turn and took the car back to the Bodyshop. The manager ‘Mark’ and Kalen tried to fix the heating issue making me wait for another hour but they couldn’t fix it and so assured me that I should come back next week and they will order the “whatever part is needed”. Yesterday they have decided to conclude that this heating issue was not created by them and that they wouldn’t not fix it. I am preparing to file claim in the small claim court soon. I will definitely not recommend this place to anyone
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Under Promised, over delivered! Thank you.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was fantastic I appreciate that the office kept me informed of any delay in parts…It’s a lot easier to swallow slight delays when it’s communicated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
The repair was done well but when I got the car back it was filthy, the dash and seats were covered with I assume sanding dust. I was disappointed that it was left in that state.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate my car be repaired in timely fashion and given updates on repair status. The car looks great! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I’m very happy with the repairs on my car. The work was finished sooner than expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The service representative changed during the process, but the new rep was excellent (Kalen)
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
JD was very professional and kept me up to date on the status of the repair along the way. The staff were very efficient as well as professional and I would highly recommend them to family and friends..
Likely to Recommend - 5.0/5.0 -
I would send my family and friends there definitely
Repair Quality - 5.0/5.0 -
JD kept me up to date on the status of the repair on my car. The team was very professional . The repair was excellent because my car looks practically almost new- the paint job and repair was perfect.