Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional and kept me updated every step of the way.
Customer Service - 5.0/5.0 -
Kept me updated along the way
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
My experience start to finish was excellent! The work done was impeccable. I couldn’t be happier My 4 Runner looks amazing!!
My Experience - 5.0/5.0 -
Excellent customer service! I had a great experience. JD was awesome in every way. Hes extremely friendly and professional. He continued to keep me posted throughout the repair process. He even stayed past the closing hours until Brandon could get there to pick up the vehicle. I will definitely refer my friends to Caliber’s Collision if they need any car repairs done. Thanks so much, JD!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kalen was great to work with. He provided updates throughout the process I am very pleased with the work you did. Car looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Will be a 10 if completed
Repair Quality - 2.5/5.0 -
Once all of the repairs expected are finished I will change to a 10
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was excellent.
Customer Service - 5.0/5.0 -
Excelente
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
If they had a new car that needed repair, I may suggest them going elsewhere. Like I said my vehicle is 7 years old and the workmanship was acceptable since it is not a perfect vehicle due to normal wear and tear.
Repair Quality - 3.5/5.0 -
Some clearcoat overspray was noticed on the edge of the repaired bumper. If this was a newer vehicle, I would not have found it acceptable and provided a much lower score.
Customer Service - 4.0/5.0 -
I found clearcoat overspray on the edge of the repaired bumper but found it acceptable because the vehicle is 7 years old and has other wear and tear scratches. The vehicle must have been stored under pine trees because there was sap on other surfaces of the vehicle and pine needles in the door jambs. The vehicle is always garaged and I washed it before bringing it for service and there was no signs of all the sap on it.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The car was returned with the damage to the center display. The manager at Seattle location insisted that it came like this to their location and showed me a picture that showed the damage. When I requested the timestamps to verify the picture was not taken when I dropped the car, she was not able to provide the information. I called her manager, Jeff Bagley, several times but was not able to talk to him. He did not respond to the emails. Overall, I have been ignored and dismissed and I am left with the damage that I have to see any time I drive.
Customer Service - 0.5/5.0 -
Regarding the follow up on the damage that I claim was done at the shop, I was ignored completely.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication Via text was great. This was my second time using caliber collision for my vehicle repairs and they took great care of me. Made sure, to keep me up to date almost on a daily business. We're able to get my vehicle back to me ahead of schedule looking brand new. And I'm sure behind the scenes there are far more head aches they had to deal with and I am grateful for their hard work and dedication to getting my vehicle back before schedule and looking brand new again!
My Experience - 5.0/5.0 -
Hello! Very happy and satisfied with the repair. Guys here definitely do a great job 👏🏻 A huge thank you to Kalen for keeping me posted and making this whole process very easy and smooth. Thank you
Likely to Recommend - 0.5/5.0 -
You could have easily refunded me the 100.00 I asked for, but you chose 100.00 over years and years and years of referrals from me and continued service from me.
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
You could have easily refunded me the 100.00 I asked for, but you chose 100.00 over years and years and years of referrals from me and continued service from me.