Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I really appreciated being kept informed on the progress of work on my vehicle. Thank you Kalen for your excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service as well as repair. Very efficient in keeping me updated and amount of time spent to repair.
Customer Service - 5.0/5.0 -
Excellent!
My Experience - 5.0/5.0 -
Completely professional and personable. They keep me informed throughout the process. I will recommend your shop to all my friends. Thank you for the kind and courteous respect !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great!
Customer Service - 5.0/5.0 -
Great work and on time
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the text updates. Every time I found myself wondering how the process was moving along I would have a text come through with a thorough update. The car was ready when it was promised and it looked great. Best body shop experience I’ve ever had!
My Experience - 5.0/5.0 -
The Caliber team were professional and very through in explaining process of the work, insurance and the rental car. There explaination really helped us as we'd not need body work in the past for our cars. I'd highly recommend the Mill Creek Caliber team Rick
Likely to Recommend - 3.5/5.0 -
Customer service needs improvement, Lorenzo did his best after incredibly poor service on Sunset, actual car repair was very good
Repair Quality - 5.0/5.0 -
Repair was very good but customer service was inconsistent at best
Customer Service - 2.5/5.0 -
I booked once at Sunset garage only to learn I wouldn’t be able to get my car evaluated for a week. Gentleman in question blamed my insurance company. I was UNDERWHELMED by his customer service
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Had to call three times for caliber to confirm parts ordered
Customer Service - 2.5/5.0 -
Same Comments as before. Your team should have been following up with me not the other way around.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
There’s a small gap on the side of the deiver side bumper and doesn’t look like it’s fully attached/aligned
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Bumper is clearly crooked. Paint color is pretty far off. Poor communication and at least 4 missed deadlines. I get that things are tough right now and they'll blame the delays in parts and what not. But after receiving no less than 6 texts over three weeks that we were on track to be done on Sept 3- I waited until 2 pm on that day and finally asked them what time I could pick my truck up and they responded that they still had two days of work left to do and didn't even have the bumper yet. This on the Friday before Labor Day weekend when I had plans to use my truck. Just poor all the way around. I can send pics of the misaligned bumper and poor paint match if requested.
Customer Service - 2.0/5.0 -
Poor communication
My Experience - 0.0/5.0 -
Parts needed to complete repair
Likely to Recommend - 5.0/5.0 -
proud to
Repair Quality - 5.0/5.0 -
Good as new, and early completion Thank you
Customer Service - 5.0/5.0 -
kept me up to date. even ran down my coffee mug after...
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional, courteous service, with frequent status updates. The repair was completed on a timely basis and the car looked good as new. Thanks
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
It looks really nice on the outside but I’m a bit concerned with some squeaking that sounds similar to before the repair.
Customer Service - 5.0/5.0 -
Everyone I talked to was very nice and professional. Made sure if I had any questions they were answered.
My Experience - 5.0/5.0 -
Friendly and knowledgeable team who went above and beyond to communicate the status of my repair both for cost and time-line. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Wonderful support and friendly service!!
My Experience - 5.0/5.0 -
Completely satisfied with the repair process from start to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good experience with the first time needing body work on my car
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chal was the person who helped me. He was extremely courteous and professional, and did a fantastic job repairing our car. Will go to him, and Caliber in a heartbeat! Thanks for everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chal was amazing, extremely courteous and professional. I had a great experience at Caliber and Will absolutely recommend them to anyone