Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was extremely happy with not only the treatment they gave me personally, but with the quickness of the job repairs and by the quality of the work done. I feel very fortunate USAA recommended Caliber Collision to me. Thank you!!
My Experience - 5.0/5.0 -
Everything was amazing!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Could not be happier about the excellent customer service provided by Caliber Collision! They were personable and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Completion of repair was delayed three times but the I was satisfied with the results
Customer Service - 4.5/5.0 -
Staff was courteous just wish my repair wasn't delayed three times
Returned Clean
My Experience - 5.0/5.0 -
Amazing team! Kalen was especially helpful as he sent updates to me via text, but the entire staff had great customer service. Completely satisfied. Thank you so much (:
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
everything looks ok so far; time will tell if they did a good job.
Customer Service - 4.5/5.0 -
good communication.
My Experience - 5.0/5.0 -
These guys did an amazing job! My car was ready three days early they kept me informed the entire time and answered my questions almost immediately! They cleaned in an outside my car and even worked around all of my work stuff in the trunk-Which was of course where they needed to get to. Very happy my insurance company works with these fine people!
My Experience - 5.0/5.0 -
Someone hit my car and I was really stressed. They made the process VERY easy, kept me updated along the way & did a great job! Thanks guys!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was flawless. Many thanks to your excellent team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We like the way that the car looks, like a new one. Thanks.
Repair Quality - 5.0/5.0 -
Satisfied, thanks.
Customer Service - 5.0/5.0 -
Thank you very much, we're very pleased with the work you had done. The car looks like a brand new one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for how fast you got the car back with the amount of work that had to be done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Terrible experience. The bottom part of my car was seriously damaged by abandoned bike on the highway. The insurance company recommended Caliber collision so I took my car to get an estimate. I talked to the staff that I actually want to see the bottom part damage and he said it's impossible to show me but he will send me the estimate. So I said "ok. Then I have to see the bottom part after the repair is done" I told him 5 times. It's common sense that the customer wants to see the actual damage of the car before AND after the repair. After 4 days, I went to the shop to pick up my car. He said the repair was done without any problem. I said I have to check the bottom part. He said it's impossible because they have to lift up the car to show me the damage. I couldn't ask him more because I could see that he just wanted to finish the conversation quickly. In conclusion, I paid $1000 deductible without actually seeing the damage of my car and how it was fixed. I paid $1000 and I do not know what they did to my car because I cannot even see it. Unkind staff. Unprofessional customer service. The most important thing for car repair shop is to show the customer and to explain the customer how the damage was, and how they fixed it.
Repair Quality - 0.5/5.0 -
Terrible experience. The bottom part of my car was seriously damaged by abandoned bike on the highway. The insurance company recommended Caliber collision so I took my car to get an estimate. I talked to the staff that I actually want to see the bottom part damage and he said it's impossible to show me but he will send me the estimate. So I said "ok. Then I have to see the bottom part after the repair is done" I told him 5 times. It's common sense that the customer wants to see the actual damage of the car before AND after the repair. After 4 days, I went to the shop to pick up my car. He said the repair was done without any problem. I said I have to check the bottom part. He said it's impossible because they have to lift up the car to show me the damage. I couldn't ask him more because I could see that he just wanted to finish the conversation quickly. In conclusion, I paid $1000 deductible without actually seeing the damage of my car and how it was fixed. I paid $1000 and I do not know what they did to my car because I cannot even see it. Unkind staff. Unprofessional customer service. The most important thing for car repair shop is to show the customer and to explain the customer how the damage was, and how they fixed it.
Customer Service - 0.5/5.0 -
Terrible experience. The bottom part of my car was seriously damaged by abandoned bike on the highway. The insurance company recommended Caliber collision so I took my car to get an estimate. I talked to the staff that I actually want to see the bottom part damage and he said it's impossible to show me but he will send me the estimate. So I said "ok. Then I have to see the bottom part after the repair is done" I told him 5 times. It's common sense that the customer wants to see the actual damage of the car before AND after the repair. After 4 days, I went to the shop to pick up my car. He said the repair was done without any problem. I said I have to check the bottom part. He said it's impossible because they have to lift up the car to show me the damage. I couldn't ask him more because I could see that he just wanted to finish the conversation quickly. In conclusion, I paid $1000 deductible without actually seeing the damage of my car and how it was fixed. I paid $1000 and I do not know what they did to my car because I cannot even see it. Unkind staff. Unprofessional customer service. The most important thing for car repair shop is to show the customer and to explain the customer how the damage was, and how they fixed it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good communication through out the repair time. Even before I decide to bring my car here, I called multiple places and this place has the best people in terms of customer service and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Very good customer service!
My Experience - 0.0/5.0 -
Communication & professionalism was great. Back up camera was not working after the job was completed.
My Experience - 5.0/5.0 -
Mel was great, friendly and helpful throughout the whole process.