Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for how fast you got the car back with the amount of work that had to be done
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Terrible experience. The bottom part of my car was seriously damaged by abandoned bike on the highway. The insurance company recommended Caliber collision so I took my car to get an estimate. I talked to the staff that I actually want to see the bottom part damage and he said it's impossible to show me but he will send me the estimate. So I said "ok. Then I have to see the bottom part after the repair is done" I told him 5 times. It's common sense that the customer wants to see the actual damage of the car before AND after the repair. After 4 days, I went to the shop to pick up my car. He said the repair was done without any problem. I said I have to check the bottom part. He said it's impossible because they have to lift up the car to show me the damage. I couldn't ask him more because I could see that he just wanted to finish the conversation quickly. In conclusion, I paid $1000 deductible without actually seeing the damage of my car and how it was fixed. I paid $1000 and I do not know what they did to my car because I cannot even see it. Unkind staff. Unprofessional customer service. The most important thing for car repair shop is to show the customer and to explain the customer how the damage was, and how they fixed it.
Repair Quality - 0.5/5.0 -
Terrible experience. The bottom part of my car was seriously damaged by abandoned bike on the highway. The insurance company recommended Caliber collision so I took my car to get an estimate. I talked to the staff that I actually want to see the bottom part damage and he said it's impossible to show me but he will send me the estimate. So I said "ok. Then I have to see the bottom part after the repair is done" I told him 5 times. It's common sense that the customer wants to see the actual damage of the car before AND after the repair. After 4 days, I went to the shop to pick up my car. He said the repair was done without any problem. I said I have to check the bottom part. He said it's impossible because they have to lift up the car to show me the damage. I couldn't ask him more because I could see that he just wanted to finish the conversation quickly. In conclusion, I paid $1000 deductible without actually seeing the damage of my car and how it was fixed. I paid $1000 and I do not know what they did to my car because I cannot even see it. Unkind staff. Unprofessional customer service. The most important thing for car repair shop is to show the customer and to explain the customer how the damage was, and how they fixed it.
Customer Service - 0.5/5.0 -
Terrible experience. The bottom part of my car was seriously damaged by abandoned bike on the highway. The insurance company recommended Caliber collision so I took my car to get an estimate. I talked to the staff that I actually want to see the bottom part damage and he said it's impossible to show me but he will send me the estimate. So I said "ok. Then I have to see the bottom part after the repair is done" I told him 5 times. It's common sense that the customer wants to see the actual damage of the car before AND after the repair. After 4 days, I went to the shop to pick up my car. He said the repair was done without any problem. I said I have to check the bottom part. He said it's impossible because they have to lift up the car to show me the damage. I couldn't ask him more because I could see that he just wanted to finish the conversation quickly. In conclusion, I paid $1000 deductible without actually seeing the damage of my car and how it was fixed. I paid $1000 and I do not know what they did to my car because I cannot even see it. Unkind staff. Unprofessional customer service. The most important thing for car repair shop is to show the customer and to explain the customer how the damage was, and how they fixed it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very good communication through out the repair time. Even before I decide to bring my car here, I called multiple places and this place has the best people in terms of customer service and communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0 -
Very good customer service!
My Experience - 0.0/5.0 -
Communication & professionalism was great. Back up camera was not working after the job was completed.
My Experience - 5.0/5.0 -
Mel was great, friendly and helpful throughout the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
However, I haven’t seen the repairs yet
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Professional, kept me well informed about my vehicle.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Repairs completed to satisfaction. More frequent communications on status updates would have been helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Mel, my service advisor was on top of everything. Kept me up to date with the repairs. When it was time to pick the vehicle up, I was unaware of them not accepting cash as payment. Mel was amazing and took my cash and used his card so I didn’t have to scramble to find a card to put the payment on
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Customer service from start to finish was excellent! My car looks brand new!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kalen did a fantastic job explaining the process tomorrow, and making the customer experience very rewarding. Thank you!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kalen was a top-notch professional! Greatly appreciated the regular text message updates.
My Experience - 5.0/5.0 -
Great communication!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
nice job!
Customer Service - 4.0/5.0 -
Really good but it should have been 300 deductible and I was correct but they still charged me 500 and I've seen no response to my requests for a credit. Pemco is sending me a check and it will probably come out of the bill you send them,
Returned Clean
My Experience - 5.0/5.0 -
Completed ahead of schedule with great communication throughout!