Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service.
Customer Service - 5.0/5.0 -
Couldn’t have been better. Thank you.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The body work performed on the car was wonderful. You can't even tell where the car was damaged. My dissatisfaction is with the mechanical work performed on my car. The car had to be returned due to a brake failure. The part that broke was fixed, but there was a chunk missing from the brake pad that was not fixed. The parking brake assembly clip was broken and not repaired. I was not informed of any potential issues with the braking system on my vehicle. It was returned to me unrepaired.
Customer Service - 3.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Quality is fine, would much rather have OEM parts installed on the car. And was informed of a check engine light “still” on the dash after repairs were done when a check engine light was never on to begin with.
Customer Service - 1.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They (Devin and Sydney) did a great job keeping us informed on the progress of repairs --- the van looked GREAT.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
My repair was supposed to take 2 days but ended up taking 9; I only received updates when I called in for them. I wish that Caliber had been more communicative, especially when the repair time was so far extended. Once I did talk to someone, he was courteous and helpful, so I appreciate that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
the repairs were done well
Customer Service - 4.0/5.0 -
the repairs took longer than we expected and the RAV4 had to be sent to the dealer to recalibrate the safety equipment after repairs were completed. It worked out OK since we had a rental car, but would be good to know a more accurate time frame without having to call for updates.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Poor customer experience- poor scheduling - walked in office and was ignored for over 5 minutes
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We were extremely satisfied with Caliber Collision's work. When the car was ready to pick up, it had been beautifuly polished. We will certainly recommend this firm when and if the occasion arises.
Customer Service - 5.0/5.0 -
We were extremely satisfied with Caliber Collision's work. When the car was ready to pick up, it had been beautifuly polished. We will certainly recommend this firm when and if the occasion arises.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0 -
Overall great work for the price. An extra 10% of effort would make this an excellent place to go.
Repair Quality - 4.0/5.0 -
Very nice work, but not perfect, one fish-eye on the hood, and the inner fender-well isn't an exact fit. Painters tape left on the inside of the door, and lastly, the car was covered in wet-sanding water marks, I assume they just hosed the car off after the body work was done, and all that particulate dried. I spent hours cleaning and waxing it to get that crud off after I picked it up. A "10" would have been a clean car (at least the exterior) when I picked it up.
Customer Service - 4.0/5.0 -
We asked that they contact Al (me), but they kept calling my wife instead. I assume they're just using the data in a file on the computer. Other than that, they did a great job communuicating the status.