Caliber - Bothell
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I would definitely recommend them for any kind of bodyservice of repair for your car.
Repair Quality - 5.0/5.0 -
I was definitely satisfied with the quality of service and the quality of repairs that were done. Everything was communicated, conveniently and updates or given in a timely matter. If I had any questions, they always reply.
Customer Service - 5.0/5.0 -
Everything was great. I received amazing service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work well done - great communication and accurate estimate of completion.
Customer Service - 5.0/5.0 -
Very good service and communications
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Hasan was so great, I had a perfect experience
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Hasan was great
My Experience - 5.0/5.0 -
The repairs on my car turned out great, and I appreciated receiving updates throughout the process—it helped me feel confident everything was on track. However, the delivery experience left a lot to be desired. When I arrived to pick up my car, my agent simply handed me the key and immediately went to assist another customer. There was no walk-through or explanation of the completed work, which I expected, especially since we had one specific area addressed. I waited at the car with my husband, and even after the agent finished with the other customer, I had to call him over myself. It just would have made a big difference to feel like my time and experience mattered, especially at the final handoff.
Likely to Recommend - 3.5/5.0 -
+ The repair quality was good. + Hasan’s communication during the repair was excellent. – The delivery experience felt rushed, impersonal, and unprofessional — enough to affect your overall impression.
Repair Quality - 4.5/5.0 -
The quality of the repair was good overall. There was a small spot on the bumper with some dirt in the paint, but it was promptly addressed during pickup.
Customer Service - 3.0/5.0 -
Perfect — here’s your revised version with that important detail added in clearly and professionally. I’ve kept your honest tone but made it flow naturally and sound polished for a survey response. --- ### ✨ **Final Version:** I was very satisfied with how Hasan kept me informed throughout the repair process—his communication and updates gave me confidence that my car was in good hands. However, the delivery experience fell short of expectations. When I arrived to pick up my vehicle, I was simply handed my keys without any explanation or walk-through of the repairs. At that point, our business was not yet complete, but Hasan immediately went to assist another customer. When I asked the front desk staff if I should wait for a final inspection or review of the repairs, I was told, “if you want,” which made the process feel rushed and impersonal. My husband and I waited by the car while Hasan finished with the other customer. Even then, he did not acknowledge me until I called out to get his attention. There was no formal walk-through, and we had to point out an area on the bumper with debris in the paint that still needed to be addressed. Overall, I truly appreciated the consistent communication during the repair phase, but the customer service and professionalism at the time of delivery were disappointing and left a negative final impression.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very kind and looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good, no problems and good communication
Customer Service - 5.0/5.0 -
Great communication
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommended
Repair Quality - 5.0/5.0 -
very professionally handled
Customer Service - 5.0/5.0 -
very cordial.
Returned Clean
My Experience - 5.0/5.0 -
Jason was fantastic! I appreciate the hard work he put into my repair and the great communication and dedication to the job. Thank you so much!!
My Experience - 5.0/5.0 -
I had a very nice experience with JD and Hasan at the Bothell location. It was because of my initial meeting with JD that I went with the Bothell location. JD was very friendly, put my mind at ease, very smooth talker, and I felt I was talking to a friend and not a stranger. My gut instinct told me that JD will take good care of my car repairs and I can trust him with parts and repairs. JD you have an amazing personality and thank you for taking such good care of my car repairs along the way. Hasan on the other hand was spot on in his communications, helpful, accessible, and had a friendly demeanor as well. All in all I had a very positive experience with Caliber Collision. Good job JD and Hasan, you guys rock :)
Likely to Recommend - 5.0/5.0 -
Yes, I will definitely recommend this location based on JD and Hasan excellent customer service provided. They both were awesome and kept me informed at every step of the repair process. Good job guys!!!
Repair Quality - 5.0/5.0 -
JD was awesome and it is because of him I chose this location. He was friendly and accessible. JD rocks! The other person I had a positive experience was Hasan the adjuster. He kept me informed all along the way and was awesome too!
Customer Service - 5.0/5.0 -
JD and Hasan rock and deserve 10/10 on all scales.
My Experience - 5.0/5.0 -
Finished sooner than expected, clean inside & out. Thank you
My Experience - 5.0/5.0 -
Caliber collision on my car repaired. I want to thank you for all you’re served. Thank you for Jason Turnidge for all your helped and updated throughout the repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Anna and team were great!! She was patient with my questions and explained everything really well and kept me notified throughout the process. Much appreciated!!