Caliber - Brook Park

4.7 (1,899reviews)
97%
5330 Smith Road,  Brook Park,  OH  44142

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,899)

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Returned Clean

My Experience

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My Experience

People very friendly and helpful. My car was very clean and looked great.

My Experience

I was very happy with my repairs Larry, Kate, and the other guys there were so nice and professional. They explained everything to me and made me feel very comfortable. I would recommend them to anyone.

Likely to Recommend

Of course I would recommend them. They were fine and I was very satisfied.

Repair Quality

I was very satisfied they were very nice very professional explained everything to me Larry and Kate and the other guys were all very helpful

Customer Service

They were excellent

My Experience

I’m newer to this area and have never dealt with a collision shop around here and I have nothing but great things to say about my experience at caliber! All of the staff was extremely helpful and friendly. I worked with Kate and Larry and I couldn’t have been blessed with better people to work with. Kate was extremely helpful during the process of my car being repaired. She updated me multiple times on the progress of my repairs and made such a stressful moment in my life (car being damaged due to hitting a deer) become such a breeze to deal with. Larry was extremely helpful and supportive and went into great detail of my repairs and also finish my car 10 days earlier than expected! I would highly recommend Caliber collision to any and everyone for their collision needs! I couldn’t have been more happier with my experience here!!!!

Likely to Recommend

I would definitely refer people to caliber collision. I worked with Kate and Larry and they were the ABSOLUTE BEST to work with in such a stressful moment of my life. They made the process completely easy and helped me more than I could ask for!!!!!

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My Experience

I am extremely satisfied with the work that they done on my Kia Forte everything is perfect and everybody working there were very professional and very nice if I ever need anybody work done to my car ever again I would definitely bring it to them only

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Excellent work and customer service.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

dissatisfaction is with the repair how the front bumper is not fitting. Chuck did explain it’s a aftermarket bumper . He did say for us to call the insurance company to see if they can give permission to order the original front bumper so if can fit better how it’s suppose to. I did contact them now waiting for a response

Customer Service

Everyone was nice and a great help. But the

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My Experience

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My Experience

Everyone was super nice, and very thorough! Thank you for getting my car fixed up super quick!

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Returned Clean

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Repair Quality

Very good communication & timely completion!

Customer Service

Excellent…never avoided my calls or questions!

My Experience

I have had three SUV's repaired at Caliber Collision. They do an amazing job with the repairs and especially the color matches. The Staff if very friendly and they keep you informed about what is going on. This last repair was a bit of a challenge for Caliber only because the supplier was on back order for a couple of months for a part that was needed. Once that part came in they were so excited for me! They got in touch with me and scheduled the repair work right away and they kept with the allotted time scheduled. When we picked up our vehicle it looked as if it were a brand new vehicle. They detailed it inside and out. My Husband was not only happy to have his vehicle back but he was so amazed about how beautiful the SUV looked inside and out. I on the other hand would not have expected anything less. Thank you Caliber Collision and to my Buddy Charles "Chuck" Hall!

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Customer Service

I've had three SUV'S repaired at Caliber Collision. They always do an amazing job right down to the Color match. The work is excellent and the Customer Service is great. I recommend anyone needing Collision repair to get your vehicle over to them!

My Experience

Everything turned out great and looked amazing. Very timely, and provided consistent updates. Couldn’t have asked for better!

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My Experience

Great experience and wonderful staff. I appreciate the work done to our truck in a timely manner. Also had my rental ready to go and for pickup. Especially because my hit and run was right before Christmas.

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Will always recommend to our family and friends. Thank you

Repair Quality

Excellent business

Customer Service

Can’t thank you all enough for your professionalism.

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My Experience

Honestly, they are a fantastic team, very attentive and professional. I was very satisfied with the impeccable work they did on my Toyota. Thank you very much, Caliber Collision.

Likely to Recommend

Repair Quality

Excelent

Customer Service

From the first time I went to the stomach, then to deliver the car and at the time of picking it up they were very kind, attentive and very helpful

My Experience

You guys were great! Your customer service was amazing. You answered every question with care. Thank you for making this easy. You guys rock