Caliber - Brownsburg

4.6 (2,387reviews)
93%
1050 Patrick Place,  Brownsburg,  IN  46112

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,387)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with many highlighting daily text updates and proactive status notifications. The quality of repairs receives high marks, with vehicles often looking better than new and paint matching perfectly. Timeliness is a standout strength, with numerous repairs completed ahead of schedule. Customer service is frequently described as professional, friendly, and helpful. Many customers appreciate the extra touches like interior cleaning and detailing. While most experiences are overwhelmingly positive, some customers noted minor issues with paint alignment, missing parts, or communication gaps that required follow-up visits.
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"... tires rolled out of the parking lot headed home, it's been a GREAT experience. Pleasant interactions with everyone I spoke with, clear and frequent communications ..." Read more
"Very professional work and customer service. Excellent communication throughout the entire process"
"... experience. From start to finish, the team provided excellent service, clear communication, and a high level of professionalism. They kept me updated throughout ..." Read more
"The car was remarkable! They did complete detail of the inside and outside over and above the excellent ..." Read more
"Customer service is exceptional."
"Received my truck almost 2 weeks earlier than expected"
"Earlier than I expected!"
"It was ready a day early"
"2 days early"
"Earlier"
"Top level communication. While almost every other business today has lost the art of customer service, ..." Read more
"I got almost daily updates. Thumbs up"
"... Pleasant interactions with everyone I spoke with, clear and frequent communications of updates during the repair process. The time of repair felt minimal ..." Read more
"They did a wonderful job keeping me up to date on the repairs."
"Loved the text message updates I got every other day!"

Likely to Recommend

Repair Quality

I was a little disappointed that my van was there almost a week before getting to it. I understand how busy they were. I was glad I had to place to go that week and did not get my rental car until I heard how long. I saved money by not getting the car early. They told me it might not be ready until August 5th and I was shocked, but then I do have an older van and parts might be hard to get. I was thrilled when they called me on the 30th to say it was ready. I was so glad to see my van again. Looking back, I wish there had been some pictures of what they fixed since I would not be able to crawl under the van to see for myself. When picking up the van everyone was so nice, I asked if I could have a bag of popcorn and they said yes, then someone else said it's the end of the day, give it all to her. Still eating on it. So Good!

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Problems at the end with when the car was completed

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Car seems to be driving fine just making a rattling noise.

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Returned Clean

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My Experience

Dan the manager at Brownsburg was very conscious of the quality of their work and stands behind his people work 100%

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Yes and i already have

Repair Quality

Great people, friendly , helpful, ready to stop and explain procedures and results. Very conscientious.

Customer Service

Great results.

Returned Clean

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This is my 4 time between my wife and I. I’ve also sent several friends and colleagues

Repair Quality

Service and communication was amazing. From the minute you walk in the door everyone is accommodating and patient. They made a push to get my car done 8 days earlier than scheduled without me asking. They also called me at 4:30 on a Friday evening to let me know I can get my car and they will wait for me. That type of professionalism is what keeps me and my network coming back. Great job

Customer Service

Excellent

Returned Clean

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Repair Quality

They didn’t complete re-installation of trunk liner.

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Returned Clean

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Returned Clean

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Good fast wirk

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My Experience

I can still see the dent in my door. The paint job is beautiful, but the dent it's will very noticeable.

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Repair Quality

Customer Service

Returned Clean

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Definitely

Repair Quality

Was very pleased with the start and the updates through the whole time you were working on my car.

Customer Service

Again I was always kept up to date on my car. And I appreciated the concern and the speedy response I was receiving from Cheyenne.

Returned Clean

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