Caliber - Lebanon in

4.9 (1,338reviews)
98%
1206 W. South St,  Lebanon,  IN  46052
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,338)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and impressive timeliness. Many highlight that repairs were completed ahead of schedule, often days or even a week early, which exceeded expectations. The front office team is frequently commended for being friendly, professional, and thorough in keeping customers informed at every stage of the repair process through texts, calls, and in-person updates. Repair quality is widely celebrated, with customers noting flawless paint matches, seamless bodywork, and vehicles returned in better condition than expected. A standout bonus frequently mentioned is the complimentary interior and exterior cleaning of vehicles. A few customers noted areas for improvement, including occasional delays in proactive status updates requiring them to call for information, minor overlooked items at pickup, and isolated concerns about repair completeness. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"The Caliber Collision, in Lebanon, IN, did such a great job in repairing my truck after a minor collision. I have trusted them in the past and they didnt let ..." Read more
"... exceptional professionalism throughout the entire process. My vehicle was returned in impeccable condition, exceeding my expectations. Their communication was clear and timely, keeping ..." Read more
"These guys Rock, Very friendly and very professional, did a outstanding job and quality repairs on my truck, better than when I took it in, they got my business for sure, and hey my fellow ..." Read more
"I'm very pleased with Caliber. My door looks like nothing happened to it and they matched my unusual color perfectly. It did take longer than estimated to get done but ..." Read more
"Work was good on damaged area but for the second time I have taken my car to this shop it has came back with damage to other areas…this time my tire was taken off and rim laid on its ..." Read more
"Fantastic staff and they did an amazing job in my car. Only took 2 days to fix it when it was not supposed to be done until the 31st. I couldnt be happier."
"My vehicle was not repaired on time. It took three weeks to get my car repaired."
"... recommend. The team was professional, thorough, and fast, completing the work on my vehicle ahead of schedule! All around great experience!" Read more
"... Communication was great! Very pleasant experience and turn around time was totally unexpected we where expecting to be without out our vehicle for 2 months- so hats off to your team. I hope I dont need your ..." Read more
"The communication was 2nd to none. I knew every step that my vehicle was going through. They did a great job on the repairs. The team went ..." Read more
"... impeccable condition, exceeding my expectations. Their communication was clear and timely, keeping me informed every step of the way. I highly recommend their services for any auto body ..." Read more
"Your team is fantastic, Communication was great! Very pleasant experience and turn around time was totally unexpected we where expecting to be without out our vehicle ..." Read more
"They didnt call me and let me know where it was at in the repair process. I had to call to find out."
"Repair took 2 weeks which was expected, but I had to keep calling them for updates because I couldn't spend any more money on rental anymore. So if I wasn't pushing for it who knows how long ..." Read more

My Experience

Everyone was sweet and accommodating. If the needs ever arrives again, i know thatnI will be coming back here!

My Experience

My car looks great! Thank you for also cleaning the inside…an unexpected surprise. The work was done in a timely manner and I was informed of its status numerous times during the repair process. I would definitely recommend Caliber Collision to anyone who needs their car repaired. Excellent work!

Likely to Recommend

Repair Quality

Customer Service

Very nice repair work and excellent customer service!. I would recommend Caliber Collision for anyone needing repair work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already referred a friend as a result of the high quality service. He had a similar experience.

Repair Quality

The team was excellent and highly communicative throughout the process. Car looked great when I picked it up! Second time I’ve used this Caliber location because they handle everything professionally and will be coming back if/when needed.

Customer Service

The team was excellent and highly communicative throughout the process. Car looked great when I picked it up! Second time I’ve used this Caliber location because they handle everything professionally and will be coming back if/when needed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Employees very knowledgeable and were understanding. It was done ahead of time verses the original time line. Hopefully I won't have to use your services but if I do I will come back to Calibur. I recommend Calibur's highly!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication with our local shop. They did a fantastic job on replacing our damaged vehicle. Will definitely return back if need body work.

Likely to Recommend

Repair Quality

Customer Service

Very good experience and great work.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, very impressed with the rental car reservation and pick up, the work looks great. Thanks!!

Customer Service

Great customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would recommend

Repair Quality

Job well done

Customer Service

Kept us updated the whole process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks good. Finished fast

Customer Service

Looks good. Finished fast

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very thankful for all Caliber did in the repairs and customer service was superb < 3

My Experience

My Experience

Likely to Recommend

Repair Quality

Muy buen trabajo

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Great experience from start to finish. Thank you!!

Likely to Recommend

Repair Quality

My Nissan Rogue looks brand new and the problem was fixed to completion. It even drives smoother after the alignment applied to it.

Customer Service

I ended up receiving my vehicle back 3 business days and a weekend later than it was said it would be ready. That cost me to extend my rental vehicle to make up for the time. I understand the shop was waiting for the new wheel to arrive. It frustrated me to have to wait but I appreciated being able to talk to someone whenever I called to inquire about my vehicle's status, and not be directed to some robocall service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

You listened to my concerns and fixed every one of them. Bonus, my car was done before expected date!!!!! Professional interactions with everyone I encountered.

Likely to Recommend

Repair Quality

Caliber kept me completely up to date on the process with my car repairs. Nikki was amazing to deal with. Car was done a week before expected date.

Customer Service

Everyone was professional and kept me up to date on the process of the repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality work and Nickie was wonderful.

Customer Service

Quality work and Nickie was wonderful.

Kept me Informed?

Yes

Ready on Time?

Yes

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