Caliber - Brownsburg
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Took forever for them to fix the issues, also the paint is darker than the original paint.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body work and paint work was amazing.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
When I received the vehicle, the first time the rear bumper was misaillined.The bringing the paint and an obvious paint color difference between their repair and the original. I took it back.The manager of the store took care of me.He was very helpful and apologetic
Customer Service - 4.0/5.0 -
I called multiple times to get a quote.While the vehicle was in for repair and I never received one until after I picked up the vehicle and talked to the manager , he provided me one instantly.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
9 instead of 10 due to the length of time it took, though the delays may have been out of their control. The repair seems to have been done well and I appreciated the ease communication.
Customer Service - 5.0/5.0 -
See previous
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
I would have rated it higher but when I dropped off my car I pointed out 2 items specifically that were damaged in the accident to the service rep. one being the windshield fluid bottle not holding any fluid and the front inner fender splash guards had been torn out of the wheel wells but were still in fair shape so I put them in the trunk and told the service tech that they were there and if the couldn't located any new replacements they might be able to salvage them and possibly reuse them. When they said the car was ready for pickup neither item was repaired which required them keeping the car another week.
Customer Service - 3.5/5.0 -
Customer service was ok but see previous comment regarding not listening to the customer's concerns which lead to keeping the car an additional week.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
So far it seems like a great repair. Only been about 24 hrs so we will see! But thank you for giving us an accurate estimate on the finish time and dealing with their insurance. Big help
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
Caliber completely missed the damage however minimal but damage from the accident none the less on the driver side even though I specifically showed it to the guy from caliber that did the walk around with me so I now have to order a new side running light that broke during the accident but was missed by caliber as well as the inner Fender liner and fender that were damaged in the accident because Caliber even though being told this was damage from the accident did not fix it.
Customer Service - 2.5/5.0 -
There wasn't really any customer service I never had a clue what the shop was doing I never got to see a detailed estimate until I was there to pick my jeep up when they supposably had finished repairs even though they missed the entire drivers side
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Impressed that Caliber was able to get started on my car so quickly, especially considering how busy they were after the snowstorm. Many thanks for a super experience and great communication along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Everyone was very friendly and easy to work with. We did find one issue after we picked up, but when I called they said to just bring it by and they would repair it.
Customer Service - 5.0/5.0 -
Great updates on progress and very friendly.
Returned Clean
My Experience - 5.0/5.0 -
Looks good and seems to be put together perfectly. I had no idea you guys swept the cars out and stuff like that because my jeep was looking rougher than the colts with Curtis painter at quarterback. So I appreciate it and I believe you washed it which is a rare occasion for that thing as well. Awesome experience all the way around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and fast work. Very friendly and top notch all the way around
Customer Service - 5.0/5.0 -
Great communication and you cleaned up my raggedy jeep