Caliber - Brownsburg
In operation 29 years, 6 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Repair was great, but I had to return for a part missing they said was installed.
Customer Service - 5.0/5.0 -
Daily text updates and communication was great!
Returned Clean
My Experience - 5.0/5.0 -
My car was repaired well and earlier than was expected. Good job
Likely to Recommend - 5.0/5.0 -
Absolutely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
10 very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber collision is the best. Got my car back on the road and looking good. Thanks 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work on my car and customer service. Thanks 😊
Customer Service - 5.0/5.0 -
Great work and customer service. 🙂
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Appreciated the daily updates on my car.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will not be back or ever refer anyone
Repair Quality - 1.5/5.0 -
Customer service was good as well as management but when it came done to the technician however specifically Cassidy feels like he like to be right and like to ask rhetorical questions to people to wear it make you feel stupid the lack of communication of what is being done to people car or really the professionalism was hardly even presented. And to top off the experience specifically with him is that apparently he like to misgender people and like to play stereotypes by asking questions that are very simple to understand but makes u feel stupid by even answering the question he ask when it shouldn’t have been a question to ask in the first place more like a rhetorical question. Also like to gossip about the customers when being placed on hold and the main reason why I say this is because I was placed on hold which I ended up showing up and can hear them talking about me while continuing to misgender me as well as in a sense making light of the situation at hand. If this is how customers get treated or how it’s handle with the technicians then they need to not be in the position there in if they can’t handle doing customer service or talking with the customer. they shouldn’t being doing it at all and should stick to what they know. The experience was very poor on his end and should be worked on hopefully he can get it together for the next individual he comes across
Customer Service - 1.5/5.0 -
Customer service was good as well as management but when it came done to the technician however specifically Cassidy feels like he like to be right and like to ask rhetorical questions to people to wear it make you feel stupid the lack of communication of what is being done to people car or really the professionalism was hardly even presented. And to top off the experience specifically with him is that apparently he like to misgender people and like to play stereotypes by asking questions that are very simple to understand but makes u feel stupid by even answering the question he ask when it shouldn’t have been a question to ask in the first place more like a rhetorical question. Also like to gossip about the customers when being placed on hold and the main reason why I say this is because I was placed on hold which I ended up showing up and can hear them talking about me while continuing to misgender me as well as in a sense making light of the situation at hand. If this is how customers get treated or how it’s handle with the technicians then they need to not be in the position there in if they can’t handle doing customer service or talking with the customer. they shouldn’t being doing it at all and should stick to what they know. The experience was very poor on his end and should be worked on hopefully he can get it together for the next individual he comes across
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
My service from Caliber was great and everyone I worked with did an excellent job with communicating with me and my interactions with them. I will always come back to Caliber!
My Experience - 5.0/5.0 -
Travis was amazing! All of the staff were actually. I feel like they cared about their job. Thank you so much for making this go smoothly.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at Caliber Cillision are friendly, kind, knowledgeable, and very helpful answering my questions and keeping me updated on the progress of the repair. The repairs were impeccable. The area of the vehicle with damages looks as good as new!. I appreciate their superb service!!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you, Anna and Travis, for helping and being so communicative through the mess of third party insurance.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
The cover needed adjusting after we got home.
Customer Service - 2.0/5.0 -
We were told we had an appointment at 8am. The work would take 1 hour. We waited 3 hours for a bed cover replacement.
My Experience - 5.0/5.0 -
Travis did a great job communicating and answering questions. They did a great job!