Caliber - Burke
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Best experience I've had with a car repair shop! You went above and beyond expectations.
Repair Quality - 5.0/5.0 -
You even repaired additional scratches near the accident incident. Thank you!
Customer Service - 5.0/5.0 -
My experience was excellent, from walking in the door, through regular calls and text updates, to the checkout and inpspection experience. Great service!
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Repairs took much longer than expected, but I was never contacted with an explanation and my repeated calls were not returned.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Initial quality seems very high, speedy repair, excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Received text and calls. Sometime the text and calls contradicted each other. Received a call late Friday stating my car was complete and ready to go. Could not pick up due to Friday traffic and he said we had to pick it up Saturday. Picked up Saturday, while the body work was great the car was very dirty inside and out. Along with a scratch in the interior.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From beginning to end I was very impressed with the service and repair. Everyone was very helpful and good to me. Andrew was particularly helpful in answering all my questions. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was very helpful and the work done was great. I was very impressed with the followup and progress reports. The work took only a few days. Andrew, the women who checked me out and the gentleman who worked with me on getting a rental car should all be commended for their excellent customer service.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Believe technician needs to take notes when customer ask for additional work outside the damage -- thus the 2 scratches would have been completed & we would have given a 10.
Repair Quality - 5.0/5.0 -
Since bumper needed to be painted we asked for two deep scratches to be fixed at our costs and technician said that could be done -- it was not touched and we were dispointed.
Customer Service - 5.0/5.0 -
Impressed with clean, very comfortable waiting room and
My Experience - 5.0/5.0 -
Everything about my repair experience was professional - kudos to the team.
Likely to Recommend - 2.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I will not recommend Caliber due to the dangerous lack of quality control oversight at the Burke location.
Repair Quality - 0.5/5.0 -
Caliber failed to perform quality control after repair completion. My battery terminal was not fastened and the negative terminal disconnected while I was driving home. It could have caused an accident. In addition, Caliber forgot to re-install the driver's door speaker when the door was replaced.
Customer Service - 2.5/5.0 -
Customer service was ok.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The service was great. But this morning I found out that the front bumper wasn't smooth. The bumper and the hood doesn't connect smoothly.
Likely to Recommend - 3.5/5.0 -
Didn't have the parts ready. Wasting my time
Repair Quality - 3.5/5.0 -
liked that it was done in a timely manner. But they failed to check the quality of the work. They didn't check that the front bumper and the body are conected smoothly. Have to go into the shop the second time. And yet they didn't check again. This time they forgot to tighten up the front bumper. Also, my bumper was replaced with a brand new bumper from the dealer and they forgot to order a new tow hook cover. So small dent on it is still showing. I mean, the insurance is paying for it, how can they not order a part that's $8. This survey is also for my second repair: they failed to check that one of the part was missing. Yet, they ordered the part wron (not once but twice).
Customer Service - 4.0/5.0 -
Satisfied with the service until they messed up on ordering the parts.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great team!