Caliber - Campbell

4.9 (3,036reviews)
97%
665 E McGlincy Ln,  Campbell,  CA  95008
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In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Email

Reviews (3,036)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new or better than before the accident. The team receives high marks for professionalism, attentiveness, and making stressful situations feel smooth and manageable. Communication stands out as a key strength, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted isolated concerns such as occasional delays, last-minute pickup notifications, and minor quality touch-ups needed post-repair, as shared directly in their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to return and recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Customer service was excellent and the technicians did a great job with the repair. I've had multiple cars serviced at this location ..." Read more
"... really appreciate everyone at Caliber Collision. The service is consistently top notch and their ability to communicate clearly with the ..." Read more
"I am very satisfied with the workmanship, duration of repair time, and the service. Im so very pleased that i ..." Read more
"... was brought in for repair with an insurance claim. New bumper had cosmetic flaws upon paint and install. I had to pay my deductible on site without seeing ..." Read more
"The customer service team was fantastic! The technicians are probably one of the best in the industry I am completely satisfied with my repair!"
"The work was done well and completed on time. Happy with the entire process. They were really helpful ..." Read more
"It was great it took longer than expected and my window still makes noise when driving on the freeway but it is better than ..." Read more
"... great work on our vehicles. The professionalism and updates throughout the repair process have guaranteed a finished product on time!" Read more
"calibration was not completed as originally planned; picked up the car on Monday vs. Friday"
"... Collision. The service is consistently top notch and their ability to communicate clearly with the customer is one of their many strong points. I trust Caliber Collision ..." Read more
"The communication was 100%!"
"... go to when it comes to my car repair. You guys are always very communicative and have a great turnaround times. Im never left wondering when my car will be ..." Read more
"I really appreciated the frequent communication with updates on the status of the work. The work done looks amazing. Thank you!"
"The female employee who handled our claim called us at 1430 on Friday to pick up our car, both my wife and I work to 6-7pm. She told us our ..." Read more

Likely to Recommend

Repair Quality

Car looks great and it was done on time.

Customer Service

Caliber really worked with me to make sure the repair was done as quickly as possible and worked with my schedule for picking it up.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Some issues with the estimated time of completion, but everything was fixed to my liking. Very satisfied👍

Customer Service

Paula was very patient with me. Thanks to her a lot.

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Courteous and informative

Customer Service

Courteous, caring, and helpful

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would recommend

Repair Quality

Communication with service admin and repair team was great. Transparent processes lead to peace of mind while caliber had possession of my vehicle. Iris was on top of notifying me of timing changes and repair details relating to my truck repairs. Overall, great experience and exceptional work on the repair. I’m 2/2 with this shop. Thanks!

Customer Service

Previously stated, I felt very well taken care of. Customer service team was friendly and transparent with repair job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

It was great it took longer than expected and my window still makes noise when driving on the freeway but it is better than what it was before.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great work done on time.

Customer Service

Always got my questions answered in a timely manner, and they’re very professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car looks great. Thank you, Iris and staff for answering all my questions and getting the car repaired quickly.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you! I hope I never need your services again....but if I do, I know where I am going.

Likely to Recommend

Repair Quality

Customer Service

Excellent customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for the great words you guys had done on my wife’s card. We appreciate it.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good experience Took longer to finish the work

Customer Service

Good

Kept me Informed?

Yes

Ready on Time?

No

My Experience

We have been very fortunate to have Caliber complete great work on our vehicles. The professionalism and updates throughout the repair process have guaranteed a finished product on time!

Likely to Recommend

Repair Quality

The work was done well and completed on time. Happy with the entire process. They were really helpful with the pickup and drop-off of rental car as well.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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