Caliber - Carmel

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks fantastic

Customer Service - 5.0/5.0 -

Very accessible, timely updates

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

Caliber had my car for 3 months. I had three different project managers responsible for it. The first had been sending me updates about the progress for 6 weeks before he left and a new manager came in. The new guy said my car had not even been started and didn’t know why I was getting progress updates. Then the repair was started only for Caliber to have a fire and it take over two weeks to be moved to a new location. When it was moved Nick finally took over and was able to give appropriate updates which was good. However then I was returned a car with no air conditioning and had to make another time to bring it back to get them to charge a unit? All in all my car looks nice but it was a 3+ month adventure with very poor communication and lies on their behalf most of the way.

Customer Service - 2.5/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 0.5/5.0 -

Misled, unprofessional staff, lack of empathy. Lack of price transparency. Worst experience ever

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Took too long and maintenance light is on in my car. It was not on before I brought it in for repairs

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

As farcI can see the repairs was done excellent, I feel they couldve compensated me for inconvenience that accorded with the fire that happened in the building in Carmel Indiana where my cars was .. there was no type of communication until 3 days later after the fire my car was smoke damage from the fire hopefully it was taken care of..

Likely to Recommend - 4.0/5.0 -

I love the work that was done on my car just they could’ve have given better communication when came to and or compensated me something off of bill for inconvenience

Repair Quality - 4.0/5.0

Customer Service - 3.5/5.0 -

Nick kept me informed with updates

My Experience - 5.0/5.0 -

Repairs look great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Weil, the fire at the Carmel location caused a significant delay, Nick did a great job of keeping us informed of the status and the final product was beautiful. This is my third experience with Caliber and I’ve been very satisfied each time

My Experience - 5.0/5.0 -

There was an incident which took place that made it a month long process in getting my car to me which under normal circumstances it should have been done in 10 days. This was not the fault of Caliber and the way they proceeded was amazing. Very professional and dedicated under very adverse conditions. Customer service was excellent in keeping me informed of all that was going on. They took an unfortunate incident and took the bull by the horns to achieve the final result which I am happy with. Thank you!

My Experience - 0.0/5.0 -

For obvious reasons due to the the timeframe of the repair, I need to keep my comments to myself, however there is a blue discoloration on the glass on the rear windshield. There was no damage to that glass so I am hoping that it's a smear that can be removed. I will look into this myself first to see if it can be with glass cleaner or not. I took pictures of the glass and will share if need be.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Handled everything perfectly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was handled perfectly.

Customer Service - 5.0/5.0 -

Everything was handled perfectly.

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0 -

Lack of communication

Returned Clean

My Experience - 5.0/5.0 -

Nick was very nice to work with, he is a true asset to the Caliber company. I will suggest Caliber to any friends and family. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I liked getting frequent notifications. I also liked the office dog at the Westfield location. Highly recommend for other locations

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Even with the fire experienced at the Carmel location, your team performed very well and did the best they could under difficult circumstances. I would definitely recommend you to others.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

After the unfortunate situation, my wife was concerned about if she would have her car. Got it, seems to be good for odors. Thanks for keeping us updated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Considering the unfortunate fire,. Although we would have appreciated being notified the car was not damaged by fire. We weren’t sure if we were going to need to car shop. After car pick up very satisfied with the out come of our car.

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Thank you so much for the customer care and professional service despite all unexpected circumstances.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the great service as always!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

All good

Customer Service - 5.0/5.0 -

All good