Caliber - Carmel
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thanks for the text communications during the time my car was in repair. It was helpful to have information on what stage car was in. You all finished ahead of schedule and did a nice job with the repairs. Thanks!!
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
My software for the car needs to be updated. I have a warning on my dash. I will be contacting the company Monday
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great job! Thank you for your work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience start to finish; from office staff to Nick and the regular text updates, to the completed work. Looks great, happy to have my car back! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The delivered on every promise. Especially appreciated that my car was cleaner inside and out than when I brought it in. Friendly, courteous staff.
My Experience - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Chelsea, Amber and Nick were all fantastic and helpful. Returned it quicker than I expected, as well!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Such amazing service and attention to detail. Every employee seems thrilled to work there. I have not had customer service like this ever. Fantastic job all around.
My Experience - 5.0/5.0 -
Thank you so much for cleaning my car for me inside and out! That was a pleasant surprise
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for taking care of my car after someone hit me. Looks good as new. Thanks for also the extra touch of cleaning it for me!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I highly recommend Caliber Collision. I loved the texts letting me know exactly where they were in the process; they took care of the rental drop-off and return; and the repair work is perfect. They even cleaned my car- inside and out! Amazing company - totally impressed. Thank you for taking such good care of me and my car.
Likely to Recommend - 2.5/5.0 -
Was done in a timely manner and all my questions were answered. Nice job detailing car too. Staff was nice and friendly. Just not sure how they could’ve missed installing some of my parts that looked obviously out of place. Also was a little worried about them moving my car around with all those crater sized pot holes.
Repair Quality - 2.5/5.0 -
It was okay. It only took about a week for my car to be done which was nice but they didn’t install my upper grille cover correct and some fastener pins were missing. I had to go back and have them correct that which took about an hour a week later.
Customer Service - 4.0/5.0 -
They were all very nice and friendly
My Experience - 5.0/5.0 -
The constant updates were very appreciated!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
While we appreciated the frequency of the text updates and unsure if AI was part of the issue or not, but there was some misinformation communicated that then created complications with insurance and car rental situation. It could have just been a miscue/human error, which I can understand, but no explanation was provided for the sudden change in status of the car. Had to find out thru my insurance agent. Woould have been better to have heard from Caliber directly. Despite this, we appreciated the efforts to get the car done in a decent timeframe and anticipated costs.