Caliber - Carmel
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0 -
I’d recommend Penske first.
Repair Quality - 3.0/5.0 -
Bumps in paint, failed to replace tail pipe. Friendly staff. Working to make things right.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
All good. There was some communication challenge while Chelsea was out.
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
They did good work. There was some damage to the drivers door handle in the shop, but they repaired it. They never called us with status updates, so we had to call.
My Experience - 5.0/5.0 -
I appreciated the fast and efficient work put into my car. Also thankful the constant communication and updates on the whole process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ready when promised. Car looks great!
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
The. Service provided to me was the best I have ever received. All the way from the receptionist to the mechanics they were very polite and informative. They communicated with me via txt threw out the whole process of repairing my vehicle. My car is now in perfect condition. Thank you so much 😊
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would give an 11 if i could.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Dripping painting not a very good finish, also nobody called me to follow up or send me a message my vehicle it was supposed to be ready by Thursday and it was sitting in a parking lot all of this time I went this morning and asked about it and they finally gave it to me because I went there and ask, supposedly it was ready.
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
I still need to bring it back so I can retouch it there’s creeping painting and bubbles on the paint
Customer Service - 2.5/5.0 -
1. Caliber dint delivery on time,
My Experience - 0.0/5.0 -
The estimator Derek was awesome. The only thing was - I was told the car would be ready Monday - but I didn’t hear from anyone. I tried to call the store 6 or 7 times on Monday morning - but no answer. No voicemail. No way to contact them. So I drove over. My car was in the front lot finished. I told the front desk clerk I’d been trying to call to confirm my car was ready. She said she had been on the phone all morning and couldn’t answer. And there was no voicemail. Derek came out and was great at getting me back into my car and getting me on my way. The work was great, the car was clean. Easy dealing with the rental co.
My Experience - 5.0/5.0 -
Everyone was pleasant, helpful and efficient.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 2.5/5.0 -
The work was good but other issues (previously stated) make me think twice about returning.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
There were some miscommunications about when the car was ready and my keys were lost at one point. The second part isn't necassarily on the customer service folks it just added to the first problem.