Caliber - Carmel

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Muffler on back order so still waiting for that to come in & be replaced. Temporary fix was to straighten out the damaged one and put it back on. I also have some concerns about the fit of the moulding around the wheel well. It is not sitting flush like the others. I was very impressed with the 3x weekly text communication to keep me informed of their progress!

Customer Service - 5.0/5.0 -

Excellent communication with texts sent Monday Wednesday and Friday!

My Experience - 5.0/5.0 -

Progress reports almost daily. Very informative. Nick and staff great to work with. I would highly recommend them to anyone.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good experience. Daily progress reports much appreciated. Excellent repair job.

Customer Service - 5.0/5.0 -

Everyone good to work with.

Returned Clean

My Experience - 5.0/5.0 -

Great attention to keeping informed thtough the whole repair procrsd.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent communication throughout the repair process

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They fixed my car in a way that you can’t notice that it has been rammed, everything looks perfect like a new car. I strongly recommend Caliber Collision.

Customer Service - 5.0/5.0 -

They are perfect in their job!

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0 -

I called three times the week thry said the car was going to be done and expressed each time that would be extremely helpful for my business to have the car by noon on Friday. I even extended that to 1 o’clock on Friday to help get my instructor back on the road. (I run a drivers education company so when that car is off the road, I’m losing money ) I was told Friday morning that it would not be done until the end of the day. I changed my whole calendar around to provide my instructor with a different vehicle and she left my house at 12:55 to carry on with her day. I literally got a call at 1:07 telling me that my car was completed! That was extremely frustrating.

Returned Clean

My Experience - 5.0/5.0 -

The work and communication was great! Very efficient process. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very good communication and updates.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Communication was so frequent and thorough. The staff were professional and knowledgeable, excellent experience.

Likely to Recommend - 5.0/5.0 -

Awesome organization to do business with. Couldn’t provide a a better recommendation.

Repair Quality - 5.0/5.0 -

Work was high quality, communication was superb, I really appreciate the warranty and confidence behind the work.

Customer Service - 5.0/5.0 -

Superb communication! So kind and thoughtful

My Experience - 5.0/5.0 -

My vehicle looked in excellent condition, and I appreciate the staff for all of their work and keeping me updated during the process!

My Experience - 0.0/5.0 -

The text updates were very vague and never gave an expected finish date. When I picked up our van, the back bumper had not been replaced and still had scratches from the accident. - Gretchen Dexter

My Experience - 5.0/5.0 -

It was a pleasant experience and it looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice experience

Customer Service - 5.0/5.0 -

Nice experience

Returned Clean

My Experience - 5.0/5.0 -

Very professional staff they keep in touch through the whole time they had the vehicle and the repair looks very good can’t tell it was wrecked

Likely to Recommend - 5.0/5.0 -

I did recommend them to my aunt

Repair Quality - 5.0/5.0 -

Caliber did a great job fixing the car and the staff is excellent they kept in touch with me and let me know what the status of the vehicle was every Monday , wed and Friday. I would highly recommend them

Customer Service - 5.0/5.0 -

They have a excellent staff very professional

My Experience - 5.0/5.0 -

Amazing service, looked the same as i first bought it!

Likely to Recommend - 5.0/5.0 -

Staff is excellent

Repair Quality - 5.0/5.0 -

Excellent service

Customer Service - 5.0/5.0 -

Amazing

My Experience - 5.0/5.0 -

I was extremely satisfied from the time that I dropped off my vehicle until I picked it up, I love how they keep you updated on your vehicle process and that was greatly appreciated. Thank you all for the best service ever it made me say that my baby (car) was in great care/made me feel very comfortable.

My Experience - 5.0/5.0 -

Communication was executed at the highest level of service, can't thank Tylor and the rest of caliber enough for keeping a stressful situation easy to go through from start to finish.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Tyler has been working with me through this process. And has made the experience great.

Customer Service - 5.0/5.0 -

Tyler has great costumer service

Returned Clean

My Experience - 5.0/5.0 -

Friendly staff, quick service, quality work, overall great experience. Thank you so much!

Likely to Recommend - 1.0/5.0 -

I would definitely recommend Caliber to my family and friends.

Repair Quality - 5.0/5.0 -

My car looked great AND it was returned to me nicer than I dropped it off (clean inside and out).

Customer Service - 5.0/5.0 -

Everyone was super friendly and answered all my questions.

My Experience - 5.0/5.0 -

Excellent communication. Appreciated how knowledgeable everyone was.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Repairs were made quickly and it was great to be messaged often with updates! I really appreciated being kept in the loop!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean