Caliber - Carol Stream
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The bodywork was done beautifully
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was not satisfied with the overall service experience. To be clear, my concerns are not about the quality of the repair itself. The work was ultimately completed, but the communication and customer service throughout the process were disappointing. During the entire repair process, I received only two calls from Caliber Collision. The first call was regarding bringing my vehicle in for the estimate, and the second was on the pickup date when my vehicle was ready. I had to call multiple times myself to find out when I should drop off my vehicle, what the status of the repair was, and when I could expect it to be completed. There was never a clear timeline communicated to me. When I initially brought my vehicle in for the estimate, I was told that if I left the vehicle that day, the repair would take approximately two weeks. I was also told that if I paid the deposit for the required part and waited for the part to arrive, the actual assembly and calibration would take approximately three days to one week at most. However, the repair ended up taking longer than that estimate, and I was not contacted to let me know about the delay or given an updated completion timeline. I had to repeatedly call the shop myself to check on the progress. Another issue was the front-desk/reception experience. Whenever I called with questions about my vehicle or the repair status, the receptionist often did not know the answer and was unable to provide clear information or connect me with someone who could. As a customer, this made the process feel disorganized and frustrating. Overall, I appreciate that the repair was ultimately completed, and I am not dissatisfied with the quality of the work itself. However, the customer service and communication throughout the process did not meet my expectations. I believe customers should receive proactive updates, realistic timelines, and clear communication when there are delays or changes to the expected completion date. I should not have had to repeatedly call just to find out what was happening with my own vehicle.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 1.5/5.0 -
Lack of communication.
Returned Clean
My Experience - 5.0/5.0 -
Mark and Nicole were both so easy to work with! They made the entire process so easy and kept me informed the entire time. My car looks amazing…I will be coming back to Caliber if I have any issues with my car again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mark and Nicole were amazing and attentive!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very nice and communicative. I felt informed about my repair the entire time. Nicole and Mark were fantastic. I'm really happy with how my car looks, it looks new again. Thank you so much, 10/10 I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Can't be any happier with the job that Caliber did on my wife's car. Looks like new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Have not really inspected the repair on both cars, however the customer service was very good. One car that was repaired was about 17 years old, so parts were hard to find. On the second car repaired was completed and delivered to our house by Caliber because we had to go out of town emergency. The scale number may be higher after I have had an opportunity to inspect both cards
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very happy and impressed with your timely completion of the work on my car. Looks good!! I know where to now go to get a well done 👏 job on my ride. Thank you for great advice and doing great work.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great welcoming at desk. Offered to help me with rental. Explained process. Kept in touch. Delivered on time as promised. Manager accompanied me to inspect car when ready to release to me. Manager went over paperwork, work done, cost, my responsibility, instructions for care as far as washes and waxing wait times. Offered to assist me with any questions that come up regarding this repair or anything in the future. Delightful process.