Caliber - Carol Stream
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The whole process including the team was awesome!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car looks great !! Great communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job on my Lexus.
My Experience - 5.0/5.0 -
Thank you for making my car look new again. You are all awesome 👌.
My Experience - 5.0/5.0 -
Very nice job completing repairs in a timely manner
My Experience - 5.0/5.0 -
I was 100% 10 out 10 satisfied. Great customer service and the repairs were done very timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Dear Caliber Collision Team, I appreciate the professionalism and friendliness of your staff throughout the repair process. However, I wanted to share two areas of concern that impacted my overall experience: 1) Delayed Completion & Lack of Communication: When I first dropped off my vehicle, I was told the repairs would be completed within a week. However, the process ended up taking approximately two weeks (10 business days), which created significant challenges for me in securing alternative transportation. I understand that delays can happen due to factors like part availability or delivery issues, but I was not kept informed. The provided tracking link only updated one day before completion, and I had to proactively call multiple times for updates, only to be told the completion date had been pushed back. Improved communication—whether through more frequent updates via phone, text, or the tracking system—would have helped me plan accordingly and feel more supported as a customer. 2) Unfulfilled Repair Expectation: During the initial inspection and quote with Steve, I was told that the minor curb rash on my front bumper would also be repaired. However, this work was not completed. While I understand this was not part of the primary repair, it was mentioned as something that would be addressed. If this was not feasible, I would have appreciated clear communication upfront rather than an unmet expectation. While I could have brought this up at pickup, I chose not to, as I could not afford to be without my vehicle any longer (see issue #1). Overall, I appreciate the team's courtesy and professionalism, but due to these two concerns, I would hesitate to recommend this location to others. I hope this feedback helps improve communication and follow-through for future customers.
Likely to Recommend - 3.0/5.0 -
At this time, I would not be able to recommend this shop to friends and family due to the lack of communication with updates and delays and because the repairs told at the time of estimation were not completed.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Steve Vincent was awesome. He communicated with me frequently throughout the process. He ensured that we had our car back early and in tip top shape.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfect customer experience. Responsive, friendly. Great quality of workmanship. Would refer all my friends. Keep up the great work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Steve and his entire team worked together very well to get what was necessary to process the claim. The work was done extremely well and very pleased with the entire process.
Customer Service - 5.0/5.0 -
everyone preformed very well. from the phone calls, return calls and emails, to the shop guys who did the work. thank you for making this a positive experience.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
imperfections in bumper paintjob
Customer Service - 3.5/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
They had excellent service, kind people, convenient pick up and drop off not only for the car but my rental. Would recommend to any and all!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication! Great work!