Caliber - Carol Stream
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 very friendly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job. Very satisfied
My Experience - 5.0/5.0 -
I was in total connection with Caliber from start to finish. They were very communicative with me on the status of my vehicle. I would use them again in a heartbeat and would highly recommend them to anyone needing service.
Likely to Recommend - 5.0/5.0 -
They did what I required of them.
Repair Quality - 5.0/5.0 -
I was kept abreast with all aspects of the repair. The work was done to my complete satisfaction.
Customer Service - 5.0/5.0 -
Was obvious that the customer came first when it came to getting my car up and running
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My ford looks brand new
Likely to Recommend - 5.0/5.0 -
Have used Caliber several times and would not hesitate to return or to recommend to others.
Repair Quality - 4.5/5.0 -
Repair was great. However, when I brought the car in after having washed it, I received the car somewhat dirty, the car obviously having been left out in the elements.
Customer Service - 5.0/5.0 -
Received regular notes as to how the repair was proceeding.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
service was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They went above and beyond to make my car beautiful again
Customer Service - 5.0/5.0 -
From the time I dropped off to the time I pulled away everyone was friendly and kind
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was perfectly fine, car looks great!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish it was a pleasure working with you. The car looks like new again. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
This was my go to bodyshop but NOT ANYMORE!!!
Repair Quality - 1.0/5.0 -
As a part of this repair, one of the headlight was replaced. However, the team failed to remove the "check headlight" message after MULTIPLE ATTEMPTS. I am satisfied with the body work BUT THEY RUINED MY HEADLIGHT. As per Tony " the headlights are working fine, its just the error" NO, I AM NOT WILLING TO IGNORE THAT ERROR MESSAGES POPPING UP ON MY DASHBOARD!!!
Customer Service - 1.0/5.0 -
I was told by Tony to ignore the error message coming on the dashboard. Why!! Why should I ignore that? I am still looking for a TANGIBLE RESOLUTION
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I took over four weeks to get our car complete. When we went to came to pick it up it still had several issues that were not fixed properly. Almost a week later pretty much the same thing. Sloppy work and it took forever, plus poor communication. I would not recommend and will not return.
Likely to Recommend - 0.5/5.0 -
Not only will I not return I let State Farm know my issue and I will not be recommending
Repair Quality - 0.5/5.0 -
It took over five weeks for the repair and it is poor quality work. The first time we came to pick up the car we pointed out three significant issues still wrong a week later we picked it up and there are still problems, but we cannot wait and do not want to leave our car there any longer.
Customer Service - 2.5/5.0 -
The text messages and the timing were challenging, and the communication was average at best. Several communication issues between text messages and what we were hearing from the shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly staff and very accommodating. Easy pick up with rental and drop off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took longer than I thought it might but what do I know