Caliber - Carol Stream
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Terrible job. Kept getting delayed and caused problems with my insurance.
Customer Service - 0.5/5.0 -
Terrible.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thanks to Scott for finally getting my car taken care of.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
It took 3 months from estimate to completion.I felt lied to by the manager about why things were taking so long.When I went to pick up my truck after Scott told me it was done,I had to leave it for another day because calibration had not been done.The estimator told me it was a three day job.It took three weeks to get my truck back.The quality of work was satisfactory.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Longevity of time it took to repair vehicle
Customer Service - 1.5/5.0 -
I felt like I was being lied to about why it was taking three months to finally get my repair done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Both our Jeep and Suburban were repaired and look great- thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the updates on how the repairs were progressing. The finished work looks good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did what they said, kept me up to date and the paint matches
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They all were very diligent in working to get my car repaired. They encountered problems along the journey that were out of their control. But they persevered! They were always friendly with me and answered questions I had. They exhibited what excellent service should be. I appreciated that & their willingness to be very patient with me. No wonder they are very busy! People refer them to others, & those “others” pass on the recommendations to others . THANK YOU, Caliber!! I would recommend you any time!!