Caliber - Carol Stream
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
car looks good so far
Customer Service - 5.0/5.0 -
Scott the manager provided excellent service and is transparent with information and friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber is according to their work,
Returned Clean
My Experience - 5.0/5.0 -
Excellent service I’m so happy 😃
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
A couple things were left unfinished that I had to return for
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Especially in light of the damage caused to my vehicle, I would never ever recommend this particular location. In fact if the issue with the damage they caused to my door is not attended to I will be posting many reviews to this effect so that potential customers know what is going on here. Careless work and potential car damage
Repair Quality - 0.5/5.0 -
Your technicians damaged the interior of my drivers door during the repair and the shop refuses to fix the damage done. This is a brand new car and the damage on the door is impossible for me to have done. If you do not reach out I will take steps to file suit against Caliber. My phone number is 6306385872. I would ask that you call me so that we can resolve the issue without me having to escalate it.
Customer Service - 0.5/5.0 -
The manager returned my car to me filthy, covered with ice and when I returned to ask about the damage to door he related that they forgot to put on a wheel. He said he would call me back about the damage but never followed up.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision did an exceptional job repairing my 2025 Audi Q5 Prestige. The technology involved in repairing a luxury car today can be very challenging. Caliber coordinated with Audi to insure that the radar and sensors were recalibrated to factory specifications, and the body repair and paint was perfect. I would recommend the Caliber team to anyone looking for high quality auto body repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
There was some debris in the passenger seat and a solvent smell probably from the adhesive used for the windshield. Otherwise everything else was fine.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a fantastic job and I will use you again
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will recommend you guys to other
Customer Service - 5.0/5.0 -
I would use you again
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car came back looking new and improved, staff was awesome. Had a great experience
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Based on quality of work a 10 would do based on providing completion date a 5 or below
Repair Quality - 5.0/5.0 -
Quality work excellent repair.Looks better than when vehicle was brand new
Customer Service - 4.5/5.0 -
Got a little confused over completion date. When I asked about the date they said they could not tell me . Would be some time.so I took trip to visit son and granddaughters the next day. One day after asking and I was already out of town got an email vehicle was done. Sadly I was gone and in Kansas City and would not be back for a week and had a rental car sitting in my garage which cost me a lot of $$$. Work was excellent not happy with cannot tell you completion date and within a day and a half they sent me message it was done
My Experience - 0.0/5.0 -
The work and the processes were all good. My frustration was in the communication. Because my wife is on the policy and title she kept getting your calls and texts. VERY ANNOYING THAT it could not be overridden from the system
My Experience - 5.0/5.0 -
The process was very easy and I was informed via text messages as to the status of my repair. It was nice that I could leave my rental car there and they we going to call to have it returned.the car looked like new and I felt the repairs were completed in a timely manner! Overall very pleasant experience. Thank you for such great service!!
My Experience - 5.0/5.0 -
Finished my car quick and got it back looking brand new