Caliber - Cartersville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Nice job, thanks for the updates and timely repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Drop off was a breeze. The staff was awesome and very knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Can't tell it happened
Customer Service - 5.0/5.0 -
Great service Ken was cool and the Lady at the front desk deserves a raise probably she works hard
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Exceptional customer service and excellent work repairing my car.
My Experience - 5.0/5.0 -
I was very pleased with the results when I got my car back. Ken was great in keeping updated throughout the entire process. The entire team was the utmost professional and courteous from drop off to pick up
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional and courteous. First class company with great personnel. Very satisfied and would recommend to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All was great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The job was done very quickly way before the said date.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Job was well done.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team there! Ken was so nice and I brought my RAV4 back in because a part they replaced was coming loose and Donnie was so helpful with looking at it today.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will be my go to for any repairs
Repair Quality - 5.0/5.0 -
Did great work fast! My vehicle looked brand new. Great job and nice people. Thanks again!!
Customer Service - 5.0/5.0 -
Friendly and fast
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took a really long time for the repair (a month). That was the only downside. Otherwise, you did an excellent job.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Overall, it was a pleasant and painless experience for something that no one likes going through—vehicle damage. Dropping it off was fast, and getting it assessed was speedy. I was estimated for 1.5 to 2 weeks for repairs, got my car back 2 weeks to the day. For collision services, that is FAST! I appreciated that Enterprise works directly with Caliber and I got a rental car within 15 minutes of being at Caliber, drove off, and when I was ready to pick up my car I just handed Caliber back the keys and they took care of the rest. No fuss with dealing with finding transportation to Enterprise! I got text updates when all the work was being done, and when I got the car back, it looked like nothing ever happened! So far, I’ve been pleased with the results. I’ll be sure to let Caliber know if something is wrong with the weather sealing, but haven’t see anything so far. I also appreciate that the work is guaranteed with a lifetime warranty, so that takes any worry out of something needing an additional look.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I originally called and was told that they could have the guy out and the repairs would probably take 2 days, and to just bring the check from the insurance company and the estimate with me. I dropped it off on Monday. The lady at the front asked me who I talked to but I didn't get a name. She sent Christian out to look at my car. He didn't tell me at any time it would take longer to fix my car. He didn't really say much of anything at all. I called on Tuesday to get an update at which time I was told that they were waiting on the guy to come out so they could make an appointment, and that they would call me first thing in the morning with an update. He didn't call me back the next morning so we called and left a message. When he did call me back he said that they still had not reached the guy and hadn't been able to make an appointment. I told him I would just come get my car and bring it back when the guy was ready. Christian told me I couldn't come get it because it has been taken apart. The next time I called he told me that the guy would be there Friday to fix it, but that they wouldn't have it back together and ready for pickup until Monday. Monday morning he called me at 8:45 and told me my car would be ready in a little while but that they couldn't release it until he got the proof of payment from the insurance company and maybe I should call them. I called the insurance adjuster and she said everything was done on their end, that he should already have everything but that she would resend it. I didn't hear anything from anyone, so I called Christian around 2 to see if my car was ready. It was but he said he still didn't have what he needed from the insurance company. He asked for her phone number and said he would call her. I called back at 4 and he told me he had everything but that he had to enter it all in and update my file and that he would probably have it done by the time you closed at 5:30. I informed him that the only ride I had was on their way because my husband was out of town. I asked was there no way I could go ahead and come get my car. This seemed reasonable to me since he had what he needed and my deductible wasn't going to change. He told me he guessed I could come sit in the lobby and wait, but that he would not be releasing my car until he had updated the file. I told him it was ridiculous and that he had had my car for a week when it was supposed to only be a few days and now I couldn't get it even though it was ready. His response was sorry, but I'm not sure who told you two days. I was never given a different time frame until my car was torn apart and I couldn't pick it up. When my car was finally released to me, Christian never spoke a word to me. He didn't walk me to my car to show me what had been done or make sure I was satisfied. I went to put my daughter in her carseat and it and everything else had been haphazardly thrown in the back, including a trash bag that had opened up and spilled everywhere. There is also some kind of glue residue or something on the back driver's side panel that I am going to have to try to scrub off. Last year when I used you guys I couldn't have been happier. After this, I'll find somewhere else to go.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
There is a residue all over my car from where it was repaired.