Caliber - Cartersville
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Very easy to work with and repair process went smoothly.
Repair Quality - 5.0/5.0 -
Vehicle looks great.
Customer Service - 5.0/5.0 -
The shop was aware I was leaving for an out of town trip & worked to get my vehicle repaired in time.
My Experience - 5.0/5.0 -
Job well done - fully professional and timely repair. The level of communication was just right based on my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I said Unlikely because if candy was still employed there I wouldn’t recommend caliber. But, if candy is no longer employed with caliber collision I would say 10 most definitely!
Repair Quality - 2.5/5.0 -
My rating of 5 is honestly simply because of the amount of time it took. But, it would have been lower but the Manager Brittney was a total sweetheart and if she was handling my case from the begging it would’ve been a ten hands down!
Customer Service - 0.5/5.0 -
Once again if Brittney was involved with the customer service part , the rating would have blew the ceiling off of the building. But she wasn’t involved from the beginning. So this rating is solely Based on one person and that person is the Candy lady she was very rude, her customer service was very unprofessional, this lady made me feel as if I wasn’t the client, and she made me feel unwanted like most of the time I didn’t even want to call because I felt like she would’ve done something to my vehicle! If I could give a lower rating I would. Honestly if my rating could have an effect on her employment it would be great! So I can honestly say that one person bedside manner's, Customer service, Attitude, and basically all of the ugliness that is one person has have affected the entire company!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent CS and follow up. Very customer-focused. satisfied
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The shop was covered up along with being short handed, however everyone I spoke with was very nice and informative. They kept me informed with the status of my repair and didn’t make me feel like a number but more like a valued customer.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole team was very helpful and very professional and kept me informed the whole time. If needed i will definitely use them in the future.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
My inside door panel has wrinkles around the edge. You’d have to see it to understand. I am missing my new reversible umbrella, so when something of mine is taken, it nullifies the thoughts I may have had. I would like my umbrella back.
Customer Service - 3.0/5.0 -
My umbrella is no longer in my truck. Not sure who has it so can’t give anymore comments. The people I had contact with were nice, it seemed. I just hate someone removed my umbrella.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Candy and Brittany are very professional and helpful. I was very pleased with my interactions with them.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Very disappointed
Repair Quality - 3.5/5.0 -
None
Customer Service - 3.5/5.0 -
None
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Brittany was fantastic & I really appreciate the wonderful service I received. It really made the process a lot easier ina frustrating time!
Customer Service - 5.0/5.0 -
Again, Brittany was awesome!
Returned Clean
Likely to Recommend - 5.0/5.0 -
It was great!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything came back great! Looked brand new
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
Highly recommend ❤️
Repair Quality - 5.0/5.0 -
The Caliber Collision in Cartersville did an awesome job on my car!!! Big shout out to that team! Huge shout out to Candy for her patience with me and my many calls! Thanks so much for Brittany for her time as well! I highly recommend this location! Excellent work! My car looks AMAZING!
Customer Service - 5.0/5.0 -
Excellent work!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley was always a pleasure to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very satisfied with the repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Couldn’t be more pleased