Caliber - Cary - Chapel Hill Rd
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new
Customer Service - 5.0/5.0 -
Communication was good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My repair took less than a week and was done well. They kept me informed every step of the way and answered all of my questions. The lady up front is so nice and I’m sure she still keeps everyone who works there in line.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was excellent and courteous
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Diana was excellent.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Josh from Caliber Collision was super helpful and informative during my experience. He made sure to update me every step of the way which helped keep me at ease.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did a good job repairing the vehicle and communicating when the repairs would complete.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The quote for the work was significantly higher then other shops.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Martin is awesome
Customer Service - 5.0/5.0 -
Martin is awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
3 years in a row smh. I hate I had pay them a visit again, but I had to take my car somewhere for repairs and my first and only choice is Caliber. Martin and the team at this location have been beyond helpful in a unfortunate situation. I have 10 different body shops closer to me; however the workmanship and customer service at this location will continue to have me pass them all and go straight to Caliber. They worked with my insurance to handle my claim quickly and to get me the correct parts. Caliber is still my number one choice. Martin and the team my experience flawless!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber went ABOVE AND BEYOND for me and I’m so happy with their service. From start to finish, even during insurance issues, Martin was extremely helpful and kind. Thank you SO much!
Customer Service - 5.0/5.0 -
Martin was awesome!
Returned Clean
My Experience - 5.0/5.0 -
We had a fantastic experience with Caliber Collision off of Chapel Hill Road in Cary NC. Josh was very responsive and kept us updated throughout the entire process, walking us through each step. Martin was also extremely helpful working with our insurance, ensuring all necessary repairs would be covered. We could not be happier! We will be working with Josh and his team at Caliber for all future repair needs.
Likely to Recommend - 5.0/5.0 -
Martin went out of his way to ensure all necessary repairs were covered by my insurance. We are so thankful for him and his team for all of their hard work. We will only be using Caliber Collision for our future repair needs. Thank you!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I will never recommend this location. No communication with my representatives . I have to call each time for updates . Work was not done on time , no friendly people on this location. I had work done previously on different locations was happy but this time totally disappointed. 😢
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great Service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service
Customer Service - 5.0/5.0 -
Great Service, Communication and Schedule Estimate
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Exceeded my expectations and ive used other bodyshops before very experienced and it appears that my car was well taken care of and not rushed.
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
I think maybe this shop is too busy and has too much work, I would rather go to somewhere else that is not so busy who does a better thorough job the first time without having to take the car back.
Repair Quality - 1.5/5.0 -
I’m not too satisfied with caliber collision, they didn’t paint one item that I wanted painted, they scratched my driver side mirror and didn’t say anything. After I picked up the car and drove home, I noticed a ding that still wasn’t fixed so I took it back, they’ve now had the car five weeks and it’s still not done.
Customer Service - 1.5/5.0 -
Caliber collision did not call me with questions about whether I wanted my mirror painted or not which I did, but they did not paint it because they thought it was not part of the accident which it wasn’t but I still wanted to paint it so they could’ve called me to confirm before they said the car was done. They scratched my other mirror and didn’t tell me about it, so I’m not too fond of the personnel there.