Caliber - Raleigh Downtown
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
YES IAM SATISFIED WITH MY REPAIR. AND IWITH THE STAFF. THANKS RENI
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. My experience was amazing from beginning to end. Although my body work took longer than expected, I was contacted every step of the way which made this a stress free process. The body work was perfect! I would recommend to anyone.
Customer Service - 5.0/5.0 -
Communication was A+
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Aaron, Chris, and Tammy are all wonderful! They communicate effectively, very friendly, and will answer any questions that you have!
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was not told truth about car status, and equipment failure (air compressor, air hose) excuses were inconsistent. Additionally, I was not assured of time required for “calibration” of vehicle post repairs. It was a total of 10 days, not 4, as told when I was given estimate. Workmanship seems good, however.
Customer Service - 1.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The people were very responsive, kind and got my car. Finished a week earlier, then anticipated.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Charles, Tammy and Kris were incredibly helpful and informative of the whole process.
Customer Service - 5.0/5.0 -
Charles S kept me updated all along the way and explained everything very clearly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Aaron did an excellent job with communicating to Allstate and with updating me about the progress of my repairs. He worked with the technician in ordering the necessary replacement parts and was able to complete the repairs a whole month earlier than expected! The technician that worked overtime on my truck did an amazing job with the repairs! My truck looked totally restored to new and was flawless. The repairs to the damaged passenger rim was overlooked, but the team swiftly referred me to a rim repair specialist that was able to schedule repair service within a few days. The ladies at the front desk were very welcoming and exhibited excellent customer service with helping me with my payment and ensuring all repairs were to my liking. The GM was so very courteous and assisted me, after hours, with extra polishing to the exterior of my vehicle and had it shining like a diamond! I am so very pleased with the sense of urgency from the entire staff and will recommend your services to anyone I know. I will definitely keep this business in mind if I ever need to come back for collision work/repairs. Wonderful job to everyone involved!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Everyone was great
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Good communications and work quality.
Customer Service - 4.5/5.0 -
Good communications and work.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
We were told it would take 1-2 days and it ended up take nearly two weeks. And there wasn’t great communication with us about until the very end when a problem occurred and we were called about it.
Likely to Recommend - 3.0/5.0 -
I’ve used caliber in the past and it’s been great. This is the first time I have been disappointed. Our main contact was friendly, but the communication and timeline weren’t what was expected.
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
The team was nothing short of amazing. From the front desk associates to Rick who helped walk me through the whole process. I will recommend them to anyone possible and if I ever need to return (knock on wood I don’t) I will definitely be going here.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing