Caliber - Cary - Crossroads
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Four trim pieces were poorly put back, car was returned with the light beige passenger side full of black grease, black dirt/paint spots under clearcoat on white paint repair, dent on quarter panel not removed, removed taillight not correctly put back together, glue drip by passenger door, dried paint drip on passenger door, and broken panel piece on passenger door. Was asked to come in twice to show this damage (reason given for second time: to have the general manager look at it, too; yet he was a no show), wasting my time, then promised all would be fixed. Dropped off car for entire day today without replacement vehicle, to be friendly, only to pick up the car with just the solid dripping paint piece fixed. Black spots still present, dent on quarter panel still visible, trim on rear side not fixed, taillight/bumper connection not fixed, broken trim passenger not fixed, glue not fixed. Not a single apology or sorry or sign of actually caring about any of this by Taylor. Poor work, poor service, absolutely wasting a customer's time, and no signal of ownership of these mistakes. And all this as a result of what should have been a very simple repair (two minor chips, one with minor dent).
Customer Service - 1.0/5.0 -
I understand that people have good and bad days and always opt for the benefit of the doubt. However, throughout all interactions and the repeated service failures, not a single apology or sorry was given. Taylor did not seem to actively listen, as is evident by half of the discussed fixes not having been fixed when the vehicle was retrieved today.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Wasn’t completed in a timely manner and complete ruin date was pushed back constantly especially in the last week of work. Multiple excuses were given each day and telling me to just call back tomorrow to see if they finished for 5 days straight. Missed my anniversary, moms birthday, and almost missed my own birthday and start of school due to date push backs. Kristen was communicative with what was happening but the technician was still not performing to a decent standard for me.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done quickly and very well. Communication by Christine was great.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My consultant, Krista, did a phenomenal job with ensuring my car was corrected. My car was finished in a week & looked great! It was a very easy drop off process. Krista came out to inspect the car & ensured that it would be taken care of. My car was even cleaned on the inside & looked brand new.
Customer Service - 5.0/5.0 -
Customer service was top tier
My Experience - 5.0/5.0 -
Caliber did a great job with my car. Kristin was amazing! She walked me through every step of the process and was there for me, both professionally and personally, after the accident. What amazing service. Kristin is a gem!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast and professional service delivery!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Communication was spotty. When they did call it was not to the phone I had designated.This added a couple days to time in the shop.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and top quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Bumper didn’t sit flush with quarter panel. Paint didn’t match. Paint edges were rough. Bumper to hood seal wasn’t smooth. Car was dirty. Overspray on the windshield. Overall extremely upset after waiting 11 days for my car and now having to take it back. Very low expectations it will be better the second time around.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks like a new car! Very happy with the body repairs by Caliber Collision. Very glad my insurance works w this body repair shop.
My Experience - 5.0/5.0 -
Very fast process. My car was already new but it looked newer than it did before! Great job!
My Experience - 5.0/5.0 -
From Kristen to the entire staff. I felt valued and all my expectations were exceeded!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing service will definitely go back they deserve raises for the work they did to my car appreciate all of them for the hard work