Caliber - Cary - Maynard
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Upon arrival for pick up today we were advised that unemployment had damaged part of the trim of our vehicle and they are waiting for replacement parts to arrive. In addition to the multiple delays we have experienced during this experience… We were advised our vehicle was ready for pick up today. In addition to the Trim damaged by the employee, it was evident that the panels that had been replaced were not an alignment, the window had not been properly installed, and overall the repair was substandard. We have advised our insurance insurance company that we were not prepared to pick up the vehicle vehicle today as the repairs have not been completed to a satisfactory standard.
My Experience - 5.0/5.0 -
Finished result was much better than anticipated, can't even tell anything happened. Repair was also quicker than expected which was greatly appreciated. Also car was charged upon pickup which was an added bonus i didn't expect but also am grateful for
My Experience - 5.0/5.0 -
Sadly for us, it’s our 2nd time this year with 2 different vehicles due to accidents, BUT because of our amazingly great service with our first car accident, we knew exactly to whom to request through our auto insurance! These people are like family, they’re so kind! Carly and Randy are wonderful, incredibly helpful, as well as Briana and Mandie. We’re so appreciative of the work the techs did, as well! It’s the only place we will continue to go!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Very frustrated with the delivery. Not only delayed for a week. But also break the promise of delivery 3-4 times. It showed carelessness and no focus on customer at all.
My Experience - 5.0/5.0 -
It’s like brand new! Thank you
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
The texture of the replaced plastic unpainted part visibly differs from the texture of surrounding ones. I sent message to the phone of the Caliber supervisor but he has not answered
Customer Service - 3.0/5.0 -
My question was not addressed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Individual persons spoke to along the way made the experience comfortable
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was pleasant and helpful. My car looks great!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The fact that they cleaned - vacuumed my car was a really nice surprise! I but, wasn’t crazy about the non-committal tone about when I would get my car back. Jake was very professional and pleasant to work with.
Likely to Recommend - 3.5/5.0 -
Overall, since I did get my car back quickly, though it wasn’t highly likely through the process, I was pleased. I had an unexpected funeral in another state to attend and I really didn’t want to rent a car
Repair Quality - 3.5/5.0 -
Quality of work was good, it seems. The sales rep was good but seems the process of the company leaves them guessing what a realistic— small range - of time to return the car is. That’s not his fault. It’s upper mgmt who probably needs tighter process or needs to relay how C/Service reps are to couch the topic of how long it takes for work to be done. My guess is that there are so many potential setbacks it’s hard for them to estimate. Again, that’s an Upper mgmt priblem
Customer Service - 3.5/5.0 -
He was very likeable, professional, patient but as I said, never really willing to say with a high degree of certainty, what an expected return date for the car was
My Experience - 5.0/5.0 -
Everything was completed in a timely manner and all repairs look great.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Jake did a great job getting my car repaired