Caliber - Cary - Maynard
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Thank you Mr.Jake and everyone for your customer service and for the excellent repair of my car!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
Neutral
Repair Quality - 4.0/5.0 -
Said repair would be done Friday but it was pushed out to Tuesday (Monday was a holiday).
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Repairs were good, vehicle delivery and condition on return were not good.
Repair Quality - 5.0/5.0
Customer Service - 2.0/5.0 -
The process took way too long. Original promised June 30, delivered July 8.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will take my Tesla back to Tesla if I need repairs again.
Repair Quality - 1.0/5.0 -
This shop is understaffed and over worked. They take on far too many jobs that they can’t finish. I hit a curb and needed my rims replaced and a couple other minor things and they had my car for 2 1/2 weeks. No one updated us, we had to keep calling them. Hope there won’t be a next time but if there is a next time, I will take it to Tesla not Caliber. Very disappointed!
Customer Service - 2.5/5.0 -
The staff was very nice and friendly but like I said, overworked! It’s good to be busy but not so busy that you can’t finish jobs. You’re going to have a lot of unhappy customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Randy was great throughout the entire process. He was communicative and forthcoming at every step in the process. The car looks great! The staff at the counter was also great to work with.
Likely to Recommend - 5.0/5.0 -
Randy the advisor was great throughout the whole process. He was communicative, knowledgeable, honest, and friendly. He stayed in communication with me throughout the repair process and was very detailed in his review of the finished repair. He was also very eager to fix any issues even after I took the car home. The team at the check in counter was also friendly and helpful. Also the person at the Enteprise car rental was great.
Repair Quality - 5.0/5.0 -
Looks as good as new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great comms. Friendly service at both caliber and enterprise!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The bottom of the car door has a strip that was not painted
My Experience - 5.0/5.0 -
The team was so amazing! Randy the technician was super kind and went above and beyond to repair my vehicle and provide me updates. Thank you team and thank you randy!!
Likely to Recommend - 5.0/5.0 -
They were great!
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Randy , my technician, was great! The front desk staff was also very friendly and welcoming